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Home Loan Growth Hub Team Leader

4 months ago

Greater Adelaide SA, Australia Heritage and People's Choice Full time

Home Loan Growth Hub Team Leader

**About the role**

As the Home Loan Growth Hub Team Leader, you will play a pivotal role in driving holistic home loan growth and fostering a member-centric culture within our Lending & Insights division. Your responsibilities will include:

- Developing a roadmap for the Home Loan Growth Hub to drive improved Home Lending growth across all channels.
- Acting as a key point of contact for marketing and product teams to ensure alignment with retention and acquisition goals.
- Leading and developing the Home Loan Growth Hub team to achieve performance goals and deliver exceptional member satisfaction.
- Minimizing member financial risk and abuse through professional and empathetic assessment and escalation as required.
- Identifying opportunities to enhance processes and policies to improve member retention and key growth metrics.
- Ensuring operational excellence and a high level of service for members, employees, and internal/external customers.
- Managing escalated member complaints and service breakdowns with care and efficiency.
- Contributing to a risk-aware culture to protect members, the Credit Union, and its staff.

Your success will be measured by your ability to meet members' needs, exceed performance objectives, and create a culture of service excellence within your team. By driving outcomes that prioritize member satisfaction and operational efficiency, you'll contribute to the growth and success of our Home Lending offers.

**About you**
- Demonstrated ability to deliver high levels of member/customer service
- Minimum 2 years demonstrated experience in leading teams
- Strong credit risk assessment skills gained through experience in a consumer or commercial lending role within a major financial institution (or equivalent)
- Proven ability in mentoring, coaching, and developing people to achieve member first outcomes.

**Who are we?**

It's an exciting time to join our organisation On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.

We exist to create a better future for our members and the communities in which they live.

We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.

When you come to work at Heritage and People's Choice, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

**Benefits of working for us**

We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:
Extensive range of financial and lifestyle benefits, including (but not limited to):

- Flexibility and hybrid working arrangements.
- Employee banking benefits and discounted insurances
- Career development opportunities, and ongoing training, coaching and support.
- A dedicated Employee Assistance Program for you and your family to access in times of need
- Paid volunteering days and access to a diverse range of community and charitable initiatives

Job ID 300000062200689