Service Officer X 3, Victorian Civil and

2 months ago

Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

Location: Melbourne | CBD

Job type: Full time / until 31 December 2024

Organisation: Victorian Civil and Administrative Tribunal (VCAT)

**Salary**: $56,271 - $72,262

Occupation: Administration/Secretarial

Reference: VG/C00071_VT0165_VT0169
- Central location at 55 King Street, CBD
- Supportive management team delivering comprehensive training
- Active Social Club and Fitness Passport benefit

**About the role**

These roles will report to Lacey Hector, Service Leader.

Stake holders are varied from tenants, landlords, business owners, lawyers and other members of the general public.

Officers will need to tailor their communication when dealing with this variety of stake holders to ensure clear communication.

Officers are tasked with answering enquiries received through the call centre or front counter, while also undertaking some administrative tasks.

You will be dealing with VCAT users and the wider community on a range of matters relating to dispute resolution and the progress of matters already underway, amongst other enquiries.

**About you**
- Experience working in a high-volume Contact Centre environment and/or customer service counter
- Knowledge of the VCAT Act and associated legislation is highly desirable, but not essential.

**How to apply**
- resume
- a short cover letter

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

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