Customer Service

3 months ago


West Perth, Australia Royal Automobile Club of WA Full time

Kick start your new career with RAC Insurance We are seeking passionate, customer service professionals for a number of permanent fulltime roles
- Generous benefits including product discounts, free roadside assistance and more
- Local West Perth office and work from home 50% of the time
- Training starts on 7th October, fully paid training

Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on Monday 7th October 2024.

Location: West Perth offices & work from home 50% of the time

Working hours: 37.5 hours per week

Shifts: Seven day roster - between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun

Flexibility: Option to move to a compressed 9-day fortnight after probation (6months). A compressed 9-day fortnight allows you to work your 75hours per fortnight over 9days instead of 10

Training: You’ll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern

Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

The role:

- Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
- Determining policy coverage and setting clear expectations for members
- Provide empathy to members in difficult and vulnerable situations
- Receive inbound claims calls while using multiple computer systems simultaneously
- Process data and complete various admin tasks
- Contribute to business improvements via our continuous improvement and innovation channels

About you:

- Previous experience in a customer service role and a genuine passion for helping people
- Excellent communication skills
- Strong attention to detail
- Ability to display empathy and resilience during difficult conversations
- Embrace and participate positively in change
- Commitment to putting members at the centre of everything you do
- Must be able to work across a seven-day roster. Monday to Friday 7:00am - 8:30pm and Saturday and Sunday 8:30am - 5:00pm

What we can offer you:

- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering

Applications Close COB Friday 6th September 2024.

BetterJourneysRAC

LI-LH1



  • Para Hills West, Australia MIDAS SERVICE CENTRE Full time

    **About the role** As a Service Advisor at Midas Para hills, you will play a vital role in delivering customer service excellence to our valued customers when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs. You will be organizing service bookings and liaising with customers, while working closely with the workshop and parts...


  • Para Hills West, Australia MIDAS SERVICE CENTRE Full time

    **About the role** As a Service Advisor at Midas Para hills, you will play a vital role in delivering customer service excellence to our valued customers when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs. You will be organizing service bookings and liaising with customers, while working closely with the workshop and parts...

  • Customer Service Agent

    5 months ago


    West Perth, Australia TSA Group Full time

    **Company Description** TSA is an Australian-owned business in the outsourcing industry helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centre in Australia and the Philippines. We’re a purpose driven business and our mission is clear. We endeavour to...

  • Customer Service Agent

    5 months ago


    West Perth, Australia TSA Group Full time

    Job Description As a Customer Service Officer, you will partner with Services Australia to assist everyday Australians through essential payments and services. From welfare support to Medicare services and help during emergencies, Services Australia ensures Aussies get the assistance they need in various situations, like unemployment, illness, and...


  • West Perth, Australia TSA Group Full time

    Job Description What You Need to Know About Your New Role Your Team:   You'll represent Services Australia in our Tier 1 Digital Support team. Training:   Get full-time, paid comprehensive training in a super supportive environment. Helping Customers:   ️ Use self-service portals to help customers find the info they need. Building...


  • West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We’re a purpose driven business and our mission is clear. We endeavour to create...


  • West Perth, Australia Downer Group Full time

    West Perth CBD locations with Free Parking! - Monday - Friday initially on 8-4pm then moving to 9-day fortnight - Downer offers you great training, working with a dynamic team **About the Role** - General office support duties, including customer liaison and response. - Provide exceptional levels of customer service to all internal and external...


  • West Perth, Australia Resources Unity Full time

    **Company Overview**: Resources Unity is equipment, spares and wear parts distribution business with proprietary technologies and generic while comprehensive product range that covers most product lines that service resource sector. Our entity in West Perth primarily services mining industry. At Resources Unity, we prioritize a people-centric development...

  • Customer Service Agent

    2 months ago


    West Perth, Australia TELCO SERVICES AUSTRALIA PTY LTD Full time

    TSA is an Australian-owned business in the outsourcing industry helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centre in Australia and the Philippines. We’re a purpose driven business and our mission is clear. We endeavour to create experiences that...


  • West Perth, Australia TSA Group Full time

    Company Description Join Our Team at TSA Group - Australia!Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team! We’re a purpose driven...


  • West Perth, Australia TSA Group Full time

    **Company Description** TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in West Perth. This is an exciting opportunity to represent Australia's...


  • West Perth, Australia TSA Group Full time

    Company Description TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane. This is an exciting opportunity to represent Australia's...


  • West Perth, Australia TSA Group Full time

    Company Description TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane. This is an exciting opportunity to represent Australia's...


  • West Perth, Australia TSA Group Full time

    Job DescriptionWhat You Need to Know About Your New Role Your Team:  You'll represent Services Australia in our Tier 1 Digital Support team. Training:  Get full-time, paid comprehensive training in a super supportive environment.️ Helping Customers:  Use self-service portals to help customers find the info they need. Building Connections:  Make every...


  • West Perth, Australia Capricorn Full time

    **A great place to work** When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around. We are purpose-led and are committed to empowering our community to thrive. Our community...


  • West Perth, Australia TSA Group Full time

    **Company Description** TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. TSA is looking for passionate customer service professional to support one of...


  • West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. TSA is looking for passionate customer service professional to support one of...


  • West Perth, Australia TSA Group Full time

    **Company Description** TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We’re a purpose driven business and our mission is clear. We endeavor to...


  • West Perth, Australia Royal Automobile Club of WA Full time

    About Us: - With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."- Your Opportunity: - In the Customer Service and Sales Representative role -_ known as _Member Solutions...

  • Customer Service

    5 months ago


    Airport West, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Call Centre & Customer Service**Location**: - Airport West - Victoria**Salary**: $50,000.00 - $55,000.00 Yearly **Reference**: - BH-26082**The Company** Our client is a leading distributor of some the world’s most exciting appliance brands and electrical products. They...