Customer Service Agent

3 months ago

West Perth, Australia TELCO SERVICES AUSTRALIA PTY LTD Full time

TSA is an Australian-owned business in the outsourcing industry helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centre in Australia and the Philippines.

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love; by revolutionizing the way they connect and communicate with brands.

As a Customer Service Officer, you will partner with Services Australia to assist everyday Australians through essential payments and services. From welfare support to Medicare services and help during emergencies, Services Australia ensures Aussies get the assistance they need in various situations, like unemployment, illness, and retirement.

**What you need to know about your new role **
- Represent Services Australia within our Tier 1 Digital Support team
- Full-Time paid comprehensive training in a supportive environment
- Utilize self-service portals adeptly to assist customers in finding the information they need.
- Forge authentic connections with each interaction, ensuring every customer feels valued and heard.
- Tackle challenges with creativity and a solution-oriented mindset, ensuring a seamless experience for our customers.
- Show empathy and support, particularly for our most vulnerable customers, making a meaningful impact in their lives.
- Deliver exceptional care and service in every interaction, leaving customers satisfied and smiling.

**Qualifications**:

- Integrity is key: Respectful, Open, Honest, and keeping it real.
- Smooth Talker and Tech-Savvy: Navigate a variety of different systems with ease and communicate effectively.
- Driven, Engaging, and Resilient: Rise to challenges and bounce back stronger.
- Big Heart for Customers: Genuinely care about making a positive impact on people's lives.
- Availability with our rotating roster, Monday - Friday, 7 am - 7 pm.
- Full-time role based at our office at 31 Troode St. West Perth, West Australia near City West Train Station

Additional information

Why TSA Rocks

TSAWays: Experience a unique culture that promotes growth, recognition, and fun
- Career Advancement: Opportunities to climb the ladder with internal progression.
- Comprehensive Training: Full training with ongoing coaching and development.
- Recognition Programs: We celebrate our people with vibrant and rewarding programs.
- Supportive Team Vibe: Enjoy a fun, friendly, and supportive team environment.
- Experience healthy and encouraging work environment & flexible working schedule*
- Plus, get ready for some awesome loyalty perks and a Christmas gift that'll make your day
- Instagram: tsa_group_

**Job Types**: Full-time, Permanent

Pay: $53,000.00 per year

**Benefits**:

- Employee discount
- Gym membership
- Professional development assistance
- Referral program

Schedule:

- Monday to Friday
- Rotating roster

Application Question(s):

- To be eligible for this role, you must be an Australian Citizen. Are you an Australian Citizen?
- If you answered yes to the above, please confirm which of the following documents you can provide: (Australian Passport, Australian Birth Certificate, Australian Citizenship Certificate or Australian Identification Card: Driver's License, Proof of Age, Proof of Identity)
- What State do you currently live in?
- What is your current notice period?

Suitable applicants will not be refused opportunities with TSA because of offences which are not relevant to, and do not place them at risk or make them a risk to the role for which they are applying. Failure to declare will have consequences on your potential employment with TSA.

Do you have any criminal convictions, or open court cases, to disclose?

If you answered yes to the above question, please outline details regarding the conviction/s or open court case/s
- This role includes a training period that requires 100% attendance to set you up for success. Do you have any appointments, commitments or leave requirements in the next 3 months?
- This role operates on a rotating roster, where you will need to be available within the hours advertised for the role. Do you have any external commitments that may impact your availability? (Study, sporting/personal commitments)?
- This role will be based completely onsite in our Troode street office. Do you have any concerns with the distance from your residence, and/or ability to travel via public or private transportation?
- This role requires you to sit for extended periods of time, wear a provided head set to answer calls, and work with a computer screen to navigate systems. Do you have any existing conditions or concerns with this type of working environment?
- Are you currently in the recruitment process with another company?
- Are you a previous employee of TSA?
- Have you worked for and/or been employed by Services Australia in the past?
- We’re committed to strategies that will improve workforce participatio

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