Technical Consultant

6 months ago

Sydney, Australia NCR Corporation Full time

Technical Consultant

**About NCR** **VOYIX**

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

**Position Summary**:
The role requires you to provide configuration guidance and best practices to customers and understand how NCR's technology enables the customer's stated vision.

**YOU CAN EXPECT TO**:

- Understand and manage the technical proposal process, ensuring that all technical information and recommendations addressing customer requirements are accurate, properly defined, and detailed for ongoing projects and BAU activity
- Work in tandem with Project Managers and other team members on implementation requirements and relevant technical information
- Help maintain lab environments, both on-premises and in the cloud for testing and deployment activities
- Verifying technical defect fixes and solutions when required

**BEYOND THE TECHNICAL APTITUDE, YOU ARE**:

- An excellent communicator with experience in a client-facing or consulting role -someone who can clearly communicate technical ideas, whether to other technical peers or non-technical project managers or customers
- Demonstrable ability to evaluate and translate a customer's business goals, objectives, and strategies into technical plans and solutions
- Self-motivated, a proactive problem solver, team-oriented, and creative
- Entrepreneurial attitude and willingness to learn-you must thrive in a dynamic cross-functional team environment
- Comfortable working collaboratively with local and offshore teams (Flexibility to work in different worktimes/teams in different time zones)
- Willing to work varying shifts depending on project deployment schedules of software such as night, early morning, and day activities when required

**YOU HAVE**:

- 1-5 years of experience in an IT-related field
- Knowledge and background in any of the following: Application Specialist, Level 2/3 Application Support or functional SME type role
- Experience interacting across technical and business resources from the developer through management
- Experience in solving technical problems, and follow-through actions including documenting and sharing solutions found.
- Experience working with Change Management Processes (ITIL) and Incident Management Systems (Jira, TFS)
- Proficiency in Microsoft office packages
- Knowledge on configuration files like XML, JSON
- Experience with hardware device integration and troubleshooting hardware/devices issues

**Desired, not mandatory**
- Experience working in an agile project environment
- Experience working in retail, loyalty, and/or professional services
- Retail POS / Self-Checkout products knowledge is beneficial
- Proficiency in Microsoft SQL and query writing
- Basic programming or scripting skills
- Knowledge of Windows/Linux OS

Offers of employment are conditional upon passage of screening criteria applicable to the job

**EEO Statement**

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We

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