Technical Lead Consultant

6 months ago

Sydney, Australia Starboard IT Full time

We are looking for a **Technical Lead Consultant** to join our team, located in Sydney. This is a uniquely challenging role A customer-facing position providing a hybrid of technical consultancy and support (both onsite and remote).

**Who are we?**

Starboard IT is a growing Managed & Professional IT Services Provider founded by IT professionals passionate about achieving the highest quality solutions for our clients. We work with our clients to understand their requirements and provide them with expert best approach IT consultation through to successfully deliver their IT projects. We are a collaborative team of driven, talented, technology-loving individuals who enjoy the challenge of successfully delivering any task or project well from beginning to end.
- **Leadership - **You should also have impressive leadership skills to motivate and guide your team members. As a Technical Lead, it is your job to ensure everyone remains productive and gets projects done on time.
- **Communication - **Much of your job as a Technical Lead is offering support and guidance to your team, so it is important to be able to give clear instructions and set expectations. With effective written and verbal communication, you can ensure that your team understands their responsibilities.
- **Multitasking - **Technical Lead's manage many projects at once while still meeting deadlines and presenting innovative products. Focus on improving your decision-making and organizational abilities to help you effectively manage your workload.

**What you will be doing**:

- Providing technical consultancy to our customers
- Define, design, build, deliver and run the engagement, platforms and/or products required.
- Participate in multi-functional teams in delivering consulting engagements.
- Broad technical knowledge and experience with a disciplined and best-practice approach
- Understand our customer business requirements and how to use technology to reach these business goals.
- Ability to liaise with stakeholders and vendors (including C-level executives)
- Ability to propose and implement solutions to remediate the root cause of major issues.
- Ensuring changes are documented, reviewed, presented in CAB, and implemented in such a way as to minimise risk to our client's business operations.
- Ability to communicate with clients on a business level and translate their needs into a technical solution.

**What’s the role about?**
- Work with and manage other 3rd party service providers to deliver tasks and projects for our clients.
- Use the consultation process to negotiate and confirm contract requirements with relevant customers and vendors.
- Determine IT project requirements: Project specifications and other relevant documentation are obtained and analysed to establish project requirements.
- Communicate unresolved issues, concerns and problems raised by team members and follow up with the line manager and relevant stakeholders.
- Lead projects that transform our client’s business
- Partner with solution architects to design superior solutions.
- Delegating work and assignments to team members
- Review draft documentation to ensure the accuracy and relevance of information & disseminate it to relevant stakeholders for feedback.
- Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by stakeholders.
- Supervising system modifications
- Guiding the team through technical issues and challenges.

**What do you need to succeed in this role?**

**_
Essential Technical Experience and Requirements:_**
- Experience as a Technical lead engineer or consultant
- Experience and working knowledge of ITSM concepts
- Minimum of 5 years experience in the IT industry
- Tertiary qualifications (e.g., Bachelor's Degree in Information Technology, Engineering)
- Microsoft Certified: O365, MCSE, Active Directory, Azure Administrator & Fundamentals.
- Industry certs: CCNP, ITIL, VMWare, EMC
- Scripting languages: PowerShell

**_ Desirable Technical Experience & Requirements:_**
- Azure solutions architect certified.
- PAM and Identity Access Management
- Microsoft Office: DHCP, DNS, File & Print, IIS, Terminal Services, SQL 2000-2012, ISA / TMG, System Center
- AWS Certified (Fundamentals to Solutions Architect)

**_ Soft skills & Other Requirements:_**
- You are a collaborative person who is passionate about solving client problems with technology and are driven to get things done.
- A "do whatever it takes" attitude complimented with a "do it right the first time" approach.
- Strong customer service skills and flexibility to work in a dynamic environment.
- Ability to work autonomously & well under pressure while handling multiple tasks and tight timelines.
- Patience and procedure driven
- Speaking effectively to individuals and groups
- Excellent time management skills and high-level attention to detail
- Australian residency or citizenship
- AFP Police clearance check required

**Perks & Benefits**:

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