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Technical Support Officer

4 months ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 65499**Technical Support Officer - (Multimedia)**

**Location - Parramatta CBD with access to hybrid work arrangements**

**Employment type - Ongoing - Full Time**

**Clerk Grade 5/6, Salary - ($93,295 - $102,941), plus employer’s contribution to superannuation and annual leave loading**

**Your role**

As a Technical Support Officer, you will be responsible for providing broad-ranging support to users utilising a range of media (including the infrastructure environment and software). Your role involves troubleshooting and resolving issues and service requests of moderate complexity across the organisation’s ICT environment.

You will have the opportunity to work within a close-knit and supportive team environment in an organisation that is committed to ongoing career development and training.

**What you’ll do**

Information and Digital Services, within the Corporate Services division, provides secure and modern IT services to support and enable DCJ staff to achieve positive outcomes for stronger communities.

The Multimedia team provides technical support for Audio-Visual Link (AVL) systems across the DCJ cluster. Working in a team of 8 support technicians your primary support focus will be in the real time and dynamic areas of Courts and Tribunals, Corrective Services and Corporate Services.

The Technical Support Officer will:

- Provide support for end users in the use of AVL systems
- Support AVL systems including Cisco and MS Teams based solutions
- Assist with live video production
- Facilitate the repair of AVL hardware either directly or by collaboration with external third-party vendors
- Maintain accurate asset tracking of hardware deployed and removed from site
- Attend team meetings and provide updates, including identification of risks and issues.

**What we’re looking for**

To be successful in this role you will need to be an extremely customer focussed individual with a positive can-do attitude and be able to plan and prioritise tasks in what is sometimes a high-pressure environment. You must have an NSW driver’s license and a sound knowledge of the following:
- Enterprise audio-visual equipment including Extron/Crestron/Cisco products
- Networking, switches, and video conferencing codecs
- Understanding of DSP’s (Digital Signal Processors/digital audio mixers)
- Audio-visual topologies
- Incident management process

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

**Want more information?** Visit our website to see more information on Working for us.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, and submit a cover letter (maximum 2 pages) outlining:
1. Your experience in a similar role supporting AVL technology; and how you meet the requirements and capabilities of this role

2. Attach an up-to-date resume (maximum of 5 pages)

**Applications close** **4 April, 2024 at 11:59pm AEST.**

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.