Technical Analyst

7 months ago

Parramatta, Australia Link Group Full time

**Why Link Group**

Link Group is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have over 6000 employees across 4 continents and continue to grow every day.

Retirement and Superannuation Solutions is the largest business under Link Group and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth.

We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

**The Role**

Working as an integral part of the Technical Analyst team, you will provide analysis of business requirements to produce Functional Specifications for required system changes. Assist the business with clarifying requirements and identifying alternative solutions. Support the Development and Test team members throughout the System Development Life Cycle.
- **12 months Fixed term contract role**:

- **Flexible working arrangements including WFH**:

- **Flexible Location - Melbourne CBD or Parramatta
**Key Accountabilities and main responsibilities**
- Liaise with key Business Stakeholders to provide expertise, and to seek clarification on, Business Requirements and provide technical specification effort estimates.
- Provide specialist expertise on a specification design criteria to developers and test analysts for all supported Systems.
- Arrange and chair Business and Technical meetings, where required, to facilitate technical solution outcomes.
- Complete Business Requirements, Functional Specifications and/or Technical Specifications; ensure solution design meets business requirements and solution is understood by Technical Development and Test Teams.
- Assist with any of the SDLC testing phases to provide clarifications and respond to enquiries and escalated Production Support issues and conduct root cause analysis.
- Complete Traceability and/or data mapping matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.
- Be proactive in identifying and implementing improvements to processes and procedures within the team and greater IT group.
- Logging and accessing technical solutions within the JIRA database and thoroughly documenting the status of all client liaisons and communications.
- SQL query writing to support analysis tasks.

**Experience & Personal Attributes**
- Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable.
- Knowledge of IT systems nd software development cycles is highly desirable.
- Experience working in an outsourced or offshored environment.
- Excellent verbal and written communication skills.

**Some of our Employment Benefits**
- FlexiWorks - enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft Novated Car Leasing

**We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

**How to apply**

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and

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