Reception / Administration Officer

2 months ago

Narre Warren, Australia Each Full time

headspace_ is the National Youth Mental Health Foundation with EACH being one of the lead agencies. Each year, we help thousands of young people, and their family and friends, access vital support through our headspace services in over 145 communities across Australia, our online and phone counselling services, our vocational services, and our presence in schools.
- ** Part-time (0.6 FTE) ongoing position**:

- ** Co-located at headspace Narre Warren and Pakenham**:

- ** $34.18 to $34.84 p/Hour + Super + generous Salary Packaging benefits of up to $18,550**

To view a copy of the full Position Description, click _here_._

**What’s in it for you?**
EACH is the lead agency for headspace. At EACH you'll be supported to be your best.

We provide:

- Internal professional development calendar
- Flexible work arrangements to support a positive work-life balance
- Competitive remuneration and conditions including generous leave options
- Not-for-Profit Salary Packaging of up to $15,900 free income tax per year
- $2,650 additional tax-free money towards meals and entertainment
- A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
- Access to large, well-resourced working facilities including on-site parking
- Support through a comprehensive Employee Assistance Program
- 4 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more

**About you**

We have an exciting vacancy for a customer focused Receptionist/Administrator to be an integral part of our team. This role would suit an experienced and compassionate person who enjoys being a part of a community based organisation, that has previous experience in a health or medical setting, along with demonstrated experience/interest in working with young people.

What would your day look like:

- Meet and greet (clients, members of the public, staff and other professionals) ensuring the highest standards of customer focus
- Register clients attending the centre and inform relevant clinicians of their arrival, for both Primary consulting and Youth health clinics
- Maintain a high standard of customer service by handling all customer queries including informing clients of delays in a courteous, friendly and helpful manner
- Participate in weekend work (every second Saturday at headspace Narre Warren) and participate in after-hours work if required
- Ensure the integrity of the clinical filing system and records are maintained in all software programs used for the Primary consulting and Youth health clinic services
- Data entry of client information into headspace databases

Working days will be Tues/Wed/Thurs 9.54am to 6.00pm, and will work across both our Narre Warren and Pakenham sites. There is scope to cover weekend work (every second Saturday at headspace Narre Warren) if there are staff absences. You may be asked to participate in after-hours work if deemed necessary.

**Skills**
- Exceptional phone and front desk manner.
- High level time management and organisational skills
- Excellent written and verbal communication skills
- Presents in a professional manner
- Strong ability to work confidentially with a high level of emotional intelligence, tact and diplomacy.

**Additional Information**:
**Applications Close**:Tuesday 22nd October**
- We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant._

**Next Steps in the Hiring Process**
Thank you for your interest in joining EACH To learn more about next steps, please check out our Hiring Process Guide.

**EACH Commitments**
- As a child-safe organisation, EACH prioritizes child safety and well-being by creating a secure environment for children and implementing effective organisational structures, policies, and procedures_

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