Workplace Team Leader

6 months ago

Melbourne, Australia Bupa Full time

**The opportunity**:
Bupa has huge ambitions, and at the heart of these ambitions is Bupa’s purpose - longer, healthier and happier lives. To help deliver on our global purpose, Bupa is transforming to create extraordinary people and customer experiences. To enable this, Property is changing from a largely reactive, tactical and siloed support function to a more strategic, proactive and value add enabler of customer and business outcomes.

Property will partner with the business unit stakeholders to deliver customer and commercial outcomes that are aligned to Bupa APAC (Market Unit) enterprise strategy. A focus of the Property team is to promote consistency in practices and methodologies, development of key capabilities, simplifying governance and enhanced controls driving better commercial outcomes.

The Workplace Team Leader role will assist the Property team and directly manage the Reception teams nationally, providing expertise and guidance. Bringing proven administrative experience to support and partner across departments to ensure efficient processes that enable Bupa’s requirements and drive better commercial outcomes. Leading a team that has the customer front and centre whilst ensure that all Bupa procedures and policies are followed across the Corporate office functions.

**_The role will be based in the Melbourne office but will operate across Australia.
- **

**How will I help?
- Manage the Reception team members in Melbourne, Sydney and Brisbane Corporate offices
- Cover the Melbourne Head Office Reception requirements when required across the team’s leave schedule
- Ensure consistent management the reception team process management, procedures and workplace guidelines
- Work with the Property team to deliver a seamless services across our corporate offices
- Promote and manage a professional customer service approach for the reception teams interacting with various stakeholders internally and externally
- Provide administrative support, coordination of activities, and act as a central support person for the Melbourne based property teams.
- Providing ongoing compliance and regulatory support in relation to property and equipment assets in accordance with Bupa’s global policy
- Raise PR/ PO’s and coordinate appropriate payments
- Leasing document management, including use of Lease Eagle database software for the collation and management of necessary reporting and governance processes
- Management of Bank Guarantees and related payments for leases
- Lease Insurance management annual reviews
- Project & Property Budget administrative support

**Why work at Bupa?**

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

**What do I need?**
- Experience in an administration or customer facing role
- A natural leader and ability to coach and motivate a team of receptionists nationally
- Microsoft Office software;
- specifically intermediate knowledge of Excel
- A strong understanding of customer experience and customer centricity principles
- Proactively takes ownership and acts with integrity to deliver required results.
- Good cross-functional stakeholder management, working across organisational structures
- Positive, supportive and flexible in approach with a can-do attitude
- The ability to work collaboratively and efficiently within a team environment
- Innovative thinking and a broad knowledge and commercial aptitude to contribute ideas.
- Experience working in operational teams
- Demonstrated ability to rapidly build relationships with key stakeholders, working across organisational structures

**About Bupa Asia Pacific**:
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services.

Employing more than 20,000 people in the region, we believe that we can make a rea

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