Team Leader

5 months ago

Melbourne, Australia InRecruit Full time

Opportunities for career growth and progression
- Fantastic work culture and supportive community
- High standards and accredited training provided

Our client, a renowned international fashion house, is seeking a seeking a Team Leader to join their dynamic team in their Melbourne Chadstone store.

**_Your opportunity_**

The role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach.

**_How you will contribute_**
- Promote a positive, collaborative and professional team environment that fosters trust, integrity and superior performance standards, leading by example
- Conduct regular and performance conversations, discussing results and developing action plans by setting reasonable, achievable and SMART KPIs, ensuring it is tracked in Workday
- Partnering with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutions
- Support and coordinate the opening and closing of the store as the Manager on Duty
- Lead the store morning briefings as and when required, delivering key business communication and daily objectives
- Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor
- Develop a Client Engagement mindset, with the purpose of building long-lasting relationships with clientele
- Full utilization of various clienteling tools available to activate, retain and grow personal client base
- Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
- Lead the shop floor, actively selling and role modelling the selling ceremony
- Manage and resolve customer issues providing solutions that are commercially sound and acceptable to clients whilst delighting and retaining the clients
- Monitor performance of the categories assignment and proactively propose action plans to reach targets
- Partner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situation and specific category requests in order to grow the business
- Partner with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximise the category potential while ensuring the image and merchandising guidelines of the store are maintained
- Partner with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors
- Ensure compliance of Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring the WHS policies and standards are upheld and executed consistently
- Report all hazard, incidents and near misses via the WHS procedure immediately as they occur, reporting major incidents to HR directly via phone and immediately
- Any other ad hoc duties as required by your manager

**_Who you are_**
- Studies in Business Management/Retail Management desirable
- Previous experience as a Department Manager or Senior Client Advisor, in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashion
- Strong analytical and problem-solving skills
- Commercial awareness
- Experience in management of a small team
- Exceptional written and verbal communication skills
- Passionate in developing and furthering a career within the luxury fashion industry

**_Why apply?_**

This is a great opportunity to join a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle in this brand, along with a commitment to fostering internal mobility. Their common vision policy promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Please click 'Apply' to be considered for this fulltime salaried position paying a salary of $70K-$80K (plus super)

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