Digital Workplace Delivery Team Leader

2 months ago

Melbourne, Australia Swinburne University of Technology Full time

We have an exciting opportunity for a Digital Workplace Delivery Team Leader at Swinburne.

The Digital Workplace Delivery Team Leader, reports to the Associate Director of Digital Workplace Operations within the Digital Workplace Experience Team (DWX) in Information Technology and is tasked with leading a team to achieve Service Excellence. This role involves collaborating with stakeholders to identify and address their needs while serving as a key interface for other staff within Swinburne IT. The focus is on ensuring the timely and high-quality delivery of customer-facing services.

Providing guidance and team leadership, the Digital Workplace Delivery Team Leader is responsible for fostering an engaged and enthusiastic team environment, aiming to provide best-in-class service delivery to Swinburne IT customers. This position also encompasses customer liaison, management, and supervision of the Digital Workplace Staff, with a strong emphasis on maintaining high standards of customer service and responsiveness to both internal and external stakeholders.

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Lead an established team of Digital Workplace Representatives
- Provide ongoing support, coaching and professional development to team members
- Comply with Swinburne people leadership expectations in developing team members
- Ensure priorities and delivery are aligned to IT strategy in support of the University goals; ensure team members understand their contribution
- Actively manage functional operations of the Service Delivery team, in a coherent and consistent manner, to ensure efficient and effective delivery of client focused support services
- Collaborate with other departments to identify and implement technology solutions that enhance employee productivity and satisfaction
- Responsible for providing a high level of satisfaction to the customers of Swinburne IT; liaise with senior staff and key stakeholders
- Collect customer feedback on the service provided; report on results and develop action plans for continuous improvement

For more information on this role, please refer to the Position Description

**Qualifications**
- Postgraduate level qualification in Information Technology, Information Systems and relevant experience, or equivalent combination of education/experience

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Sunday 27th of October at 5pm**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.

**Disability and Reasonable Adjustments**

**Science in Australia Gender Equity (SAGE) at Swinburne**
Swinburne is enhancing gender equity and diversity, with a focus on science, technology, engineering, maths and medicine (STEMM), by participating in the Science in Australia Gender Equity (SAGE) program.

Swinburne University is actively engaged in improving representation and participation of women in STEMM fields, aiming to address ongoing gender inequity. As an inaugural recipient of the Athena SWAN Institutional Bronze Award, we have implemented our original SAGE Action Plan (2019-2021) and continue our commitment through the current SAGE Action Plan (2022-2025), focusing on meaningful action

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