Service Delivery Team Leader

2 weeks ago

Canberra, Australia Community Services #1 Full time

Full Time
- Canberra

**Service Delivery Team Leader - Aged Care Services**

**Community Services #1**

**Canberra, ACT**

***_Lead, supervise and roster a quality team of aged care support workers to deliver essential quality care to aged and vulnerable clients._
- Do you have experience leading and managing a large operational serviced team?
- Competitive Salary + Super + $15,900 NFP salary packaging, and free car park
- Work for a company that makes a real difference
- Be part of Community Services #1’s exciting growth journey

**About us**:
Community Services #1 (CS#1) is a not for profit, registered charity organisation, managing and delivering a range of services designed to meet community needs in the ACT and regional NSW (Murrumbidgee and Southern NSW). We seek out passionate and motivated people who are keen to join our agile, fun, responsive organisation, and who share our connection with community. Please see our website for our services and events

Community Services 1 - Canberra

The Aged Care Services at CS#1 has a focus to support older and vulnerable people in our communities to experience a sense of wellbeing, choice and independence whilst living at home, to feel they are a valued member of the community and have access to quality services and care.

**About the role**:
We are seeking a Service Delivery Team Leader to lead, roster and supervise a team of professional home care support workers to deliver home and community care services.

Reporting to the Operations Director of Aged Care Services, the Team Leader is responsible for rostering, scheduling and allocating shifts in accordance with client preference, workforce availability and resources.

Ensuring compliance with Aged Care Quality Standards, care and clinical governance framework, Commonwealth Home Support Program, Home Care Packages and Care Finder programs.

The successful applicant will work closely with the Officers to champion high quality and safe practice supporting continuous improvement. The successful applicant will also lead, supervise and mentor their team to deliver quality outcomes for clients and build a strong and positive culture in line with our Purpose and Mission - Connecting people to enrich lives and provide services that enhance quality of life.

The Service Delivery Team Leader will have the support of the Executive and Operations Director of Aged Care Services, to guide and support the Aged Care Services executive program in line with the program’s strategic direction and yearly KPIs.
- Permanent full-time position (76 hours/fortnight, core hours are 9.00am to 5.06pm)
- Annual salary from $93,860 to $98,108, commensurate with qualifications and experience, (Social, Community, Home Care and Disability Service Award) **plus superannuation and tax benefits** to maximise take home pay
- Free parking at Head Office, based in Narrabundah
- Provision of a laptop

***Qualifications and experience**:

- Diploma qualifications in relevant fields such as Management or Project Management or Business administration or equivalent qualification
- Supervisory experience in aged or community care
- Demonstrated experience supervising large operational service teams to deliver quality care to aged and vulnerable clients
- Rostering and scheduling experience of large service teams
- Experienced in using client/data management systems
- Knowledge and understanding of the Aged Care Quality Standards, the aged care reform agenda, Commonwealth Home Care Support Program, Home Care Packages and Care Finder Programs
- Demonstrated experience in developing and managing teams to deliver high quality service, and creating a culture of continuous improvement and empowering teams and individuals to speak up when they see opportunity for improvement
- Excellent written and verbal communication skills, including mentoring and consultative skills
- Enjoy working collaboratively as part of a team
- Have demonstrated communication skills to liaise with clients, community groups and agencies
- Have demonstrated experience with managing competing priorities to deliver on time effective outcomes

**Eligibility Criteria**:

- Current ACT Working with Vulnerable People Card
- Proof of Australian work rights
- Current drivers licence

**Benefits on offer**:
You will also have access to fantastic benefits, including:

- Generous salary packaging arrangements that can provide up to $18,550 of your gross pay tax free - for a variety of eligible expense items
- Travel allowance
- Free on-site car parking
- Portable Long Service Leave
- Online learning management system with access to thousands of courses on professional development, wellbeing, and compliance
- Structured performance and 1 on 1 development check ins and secondment opportunities
- Access through our Healthy Me Healthy Us program to a suite of financial, physical, emotional, and mental well-being resources such as free flu vaccinations
- Access to our Employee Assistance Program

Y

  • Service Delivery Team Leader

    2 weeks ago

    Canberra, ACT, Australia Community Services #1 Full time

    Full Time CanberraService Delivery Team Leader - Aged Care ServicesCommunity Services #1Canberra, ACT***_Lead, supervise and roster a quality team of aged care support workers to deliver essential quality care to aged and vulnerable clients._ Do you have experience leading and managing a large operational serviced team? Competitive Salary + Super + $15,900...

  • Service Delivery Team Leader – Aged Care Services

    2 weeks ago

    Canberra, ACT, Australia Community Services #1 Full time

    Service Delivery Team Leader – Aged Care Services Community Services #1 Canberra, ACT Lead, supervise and roster a quality team of aged care support workers to deliver essential quality care to aged and vulnerable clients.Do you have experience leading and managing a large operational serviced team? Competitive Salary + Super + $15,900 NFP salary...

  • Aps 5 - Service Delivery Leader

    2 weeks ago

    Canberra, Australia Australian Government Full time

    $80,487 - $86,211 (plus Super) - Various - ACT, Various - NSW, Various - NT, Various - QLD, Various - SA, Various - TAS, Various - VIC, Various - WA **The Role** Are you a dynamic and motivated leader? Are you enthusiastic about making a difference in a fast-paced environment? We have exciting opportunities for an APS 5 Service Delivery Leader to assist...

  • Team Leader

    4 weeks ago

    Canberra, Australia Australian Federal Police (AFP) Full time

    EMPLOYMENT TYPE - Ongoing Full time LOCATION - ACT AFP BAND & SALARY - Band 07, $110,255.00 - $118,085.00 JOB REFERENCE NUMBER - 10906 This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months. Did you know? The mission of the Australian Federal Police is to...

  • Aps6 Service Desk Team Leader

    2 weeks ago

    Canberra, Australia Comcare Full time

    **Overview of the Team and role** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. Client Services team within TAIM provides a responsive and respectful...

  • Team Leader Utilises

    2 weeks ago

    Canberra, ACT, Australia Approach Consulting Full time

    Develop and deliver strategic outcomes for maintenance and high value assets Forester a culture of growth and build capability in your way.Are you ready to make a difference? Approach Consulting is partnered with a well-respected local business for a Team Leader Utilises. You will play a key role in ensuring the safe, reliable, and efficient maintenance of...

  • Sterilising Services Team Leader

    4 weeks ago

    Canberra, Australia ACT Government Full time

    **Sterilising Services Team Leader** **Full-time Temporary**: **Closes: 06 March 2023**: **Classification**: Sterilising Services Technical Officer Level 2 **Salary**: $67,760 - $77,593 plus superannuation **Position No**: 29351- 028U6 **Directorate**: Canberra Health Services **Advertised (Gazettal date)**: 20 February 2023 **Our Vision**:creating...

  • Team Leader Nsw

    3 weeks ago

    Canberra, Australia HammondCare Full time

    **About the role**: A rewarding opportunity for a passionate Dementia professional to join the Dementia Support Australia Team at HammondCare on a** Permanent Term Full-Time basis, **with the flexibility to work across any of our locations NSW. This role will ensure the delivery of Dementia Support Australia, as the Team Leader role provides essential...

  • Aps6 Service Desk Team Leader

    2 weeks ago

    Canberra, ACT, Australia Comcare Full time

    Overview of the Team and roleThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline...

  • APS6 Service Desk Team Leader

    2 weeks ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...

  • Service Delivery

    1 week ago

    Canberra, Australia Fujitsu Full time

    **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the role** Our Government client...

  • Team Leader and Assistant Team Leader, Nsw

    2 weeks ago

    Canberra, ACT, Australia Australian Electoral Commission Full time

    Agency PurposeThe Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.The AEC's...

  • Team Leader

    3 weeks ago

    Canberra, Australia Australian Federal Police (AFP) Full time

    EMPLOYMENT TYPE - Ongoing Full time LOCATION - ACT AFP BAND & SALARY - Band 07, $110,255.00 - $118,085.00 JOB REFERENCE NUMBER - 11221 This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months. Did you know? The mission of the Australian Federal Police is to...

  • Team Leader Accounts

    2 weeks ago

    Canberra, Australia Australian Federal Police (AFP) Full time

    EMPLOYMENT TYPE - Ongoing Full time LOCATION - ACT AFP BAND & SALARY - Band 07, $113,563.00 - $121,628.00 JOB REFERENCE NUMBER - 11812 This advertisement is to fill current vacancies and create a merit pool for future ongoing vacancies arising over the next 12 months. Did you know? The mission of the Australian Federal Police is to provide dynamic and...

  • Aps6 Team Leader

    3 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting for an APS6 Team Leader Officer **Your new company** This Australian Government Department plays an important role in delivering advice and support to organisations and branches across Australia, managing a team of 10-15 people. **Your new role** In your new role as an APS6 Team Leader, you will be in charge of managing a team to...

  • Service Delivery Manger

    4 days ago

    Canberra, Australia Leidos Full time

    Company Description Company Description We’re a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 global network, we currently number 1,000 employees mainly in Canberra and Melbourne. We’re growing fast and are building...

  • Administrative Service Officer

    4 weeks ago

    Canberra, Australia ACT Government Full time

    **Administrative Service Officer - Team Leader** **Full-time Temporary with a Possibility of Permanency**: **Closes: 25 May 2023**: **Classification**: Administrative Services Officer Class 4 **Salary**: $76,255 - $82,566 plus superannuation **Position No**: 36763 - 02APY **Directorate**: Canberra Health Services **Advertised (Gazettal date)**: 11 May...

  • Payroll Services

    3 weeks ago

    Canberra, Australia Australian Federal Police (AFP) Full time

    EMPLOYMENT TYPE - Ongoing Full time LOCATION - ACT AFP BAND & SALARY - Band 07, $113,563.00 - $121,628.00 JOB REFERENCE NUMBER - 13180 This advertisement is to create a merit pool for future ongoing vacancies arising over the next 12 months. Did you know? The mission of the Australian Federal Police is to provide dynamic and effective law enforcement...

  • Operations Team Leader

    2 weeks ago

    Canberra, Australia Navitas Full time

    Navitas Skilled Futures (NSF) is looking for the next Opertional Team Leader to manage and grow the AMEP program across its main city site and the offsite in the ACT. Additionally, this role is responsible for overall responsibility for the provision of high-quality customer, administrative and operational services for all clients. The Operations Team...

  • Team Leader

    3 weeks ago

    Canberra, Australia Australian Federal Police (AFP) Full time

    EMPLOYMENT TYPE - Ongoing Full time LOCATION - ACT AFP BAND & SALARY - Band 07, $113,563.00 - $121,628.00 JOB REFERENCE NUMBER - 11641 This advertisement is to fill current vacancies and create a merit pool for future ongoing vacancies arising over the next 12 months. Did you know? The mission of the Australian Federal Police is to provide dynamic and...