Client Services Support Team Leader
4 weeks ago
The University of New South Wales is seeking a highly skilled Client Services Support Team Leader to join our ICTS team. As a key member of our customer support team, you will be responsible for leading a team to provide high-quality support to customers of ICTS at UNSW Canberra.
The successful candidate will have a strong understanding of service management and service desk systems, with a proven track record of managing diverse teams and delivering excellent customer service.
This is an exciting opportunity to join a dynamic team and contribute to the delivery of exceptional customer support services at UNSW Canberra.
Key responsibilities- Lead a team to provide high-quality support to customers of ICTS at UNSW Canberra
- Oversee the support, lifecycle management, and future directions of UNSW Canberra Audio Visual and Venue Technology capabilities
- Develop and implement service management strategies to improve customer satisfaction and service delivery
- Collaborate with stakeholders to identify and prioritize customer needs and requirements
- Relevant tertiary qualification and ITIL Foundation Certification
- Minimum of 5 years' experience working within an IT service delivery environment in a university or large organization
- Strong interpersonal, written, and oral communication skills
- Ability to manage a diverse team and encourage high standards, productivity, and cohesion
UNSW Canberra is a leading university in the nation's capital, distinguished by its commitment to being thoughtful, practical, and purposeful in all endeavors. We are a proud member of the Group of Eight and one of the top 20 universities globally.
At UNSW Canberra, we pride ourselves on being a workplace where the best people come to do their best work. We offer a range of benefits and flexible work arrangements to support our staff in achieving a healthy work-life balance.
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