Team Leader Nsw

2 weeks ago

Canberra, Australia HammondCare Full time

**About the role**:
A rewarding opportunity for a passionate Dementia professional to join the Dementia Support Australia Team at HammondCare on a** Permanent Term Full-Time basis, **with the flexibility to work across any of our locations NSW.

This role will ensure the delivery of Dementia Support Australia, as the Team Leader role provides essential leadership to a team of staff with a specific focus on the DSA Program, in accordance with our policies, procedures and HammondCare values. The Team Leader will work as part of an integrated Learning and Dementia Centre team to ensure a nationally consistent approach to our ‘Future Directions’ and counter program specific thinking and culture
- Ensuring timely allocation of incoming referrals to the appropriate consultant in alignment with DSA KPI’s.
- Responsible for DC office environment including safety, routine maintenance and functioning equipment and ICT.
- Oversees local use and maintenance of DC fleet vehicles including utilization, electronic tracking and reporting.
- Responsible to delegated approvals for brokerage and travel, in line with financial delegation and HammondCare Policy.
- Ensure that the wellbeing and safety of team members is considered and proactively managed.
- With support of Senior Team leader maintain local key stake holder relationships.
- Provide regular reporting to Senior Team Leader on all staff performance, service quality, operational performances and issues.
- Recruit consultants with appropriate skills for in the DC Consultant role.
- Effectively manage customer complaints or challenging situations as they arise, with early notification to the Senior Team Leader and Service Manager when needed.
- Work with Senior Team Leader to address incidents and feedback relating to the quality of the DSA Service.
- Improving your own knowledge and skills as part of the Learning and Dementia Centre team and support the knowledge cluster and accreditation model.

**What do we need from you?**
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
- Tertiary qualifications in Nursing/ Allied Health or health
- related degree.
- Demonstrated experience and knowledge in supporting older people and carers living with dementia, with particular emphasis on psycho-social approaches to case management.
- Ability to manage and support a team of skilled professionals across multiple sites and locations. - Willingness to travel intra and interstate
- Displays strong customer service ethic and attitude
- Ability to work on multiple tasks and projects simultaneously.
- High level communication and interpersonal skills
- Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
- Strong analytical skills and attention to detail.
- Good customer management skills for delivery of services to HammondCare and external customers
- Strong administrative and computer skills.

**Ready to make a change? **
- All short-listed applicants will be asked to consent to a criminal record check and provide evidence of Influenza and COVID vaccinations_

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