Aps3 Participant Support Officer

7 days ago

Sydney, Australia HOBAN Recruitment Full time

This is a full-time role with a contract end date of **30 June 2024**. Regular working hours are 8:30am - 5:00pm.

**About the Role**:
As an APS3 Participant Support Officer, you will be joining the federal agency within a department focused on national programme service delivery. Your primary responsibility will be to provide procedural, clerical, administrative, and operational support to the greater team. You will handle participant matters, resolve customer inquiries, manage appointments, and undertake basic research and analysis activities. The role may involve public contact and require communication with internal and external stakeholders.

**Key Responsibilities of the role**:

- Manage and resolve participant matters according to the statutory agency Act.
- Provide counter/reception support and assist with client enquiries.
- Resolve customer inquiries and provide information or referrals to appropriate services.
- Coordinate appointments and ensure accessibility for participants.
- Undertake research, investigation activities, and prepare reports and correspondence.
- Perform data entry tasks and ensure follow-up actions are completed.
- Receive and record complaints and feedback in the agency's business systems.

**Requirements and experience**:
***
- Strong administrative and organisational skills.
- Excellent communication and interpersonal abilities.
- Proficient computer skills, including Microsoft Office suite.
- Ability to handle challenging conversations and display empathy.
- Previous experience working with vulnerable people and/or people with disabilities is highly desirable.
- Familiarity with the Australian Public Service Code of Conduct is desirable.

**Salary**:

- This role is classified as APS3, attracting the APS3 pay rate.

To be successful for this role, you must hold or be willing to obtain a Working With Children Check prior to engagement. You may be required to undertake a National Police Check and background screening by our client.

**Application process**:

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