Partner Success Manager
1 month ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
**Why become a Xero?**
- Great question Being a Xero is so much more than just a job. We’re a group of diverse, passionate and dedicated #humans who are committed to improving the lives of our customers. We love what we do and we’re proud to admit it We also know that the best teams deserve the best, and creating a #beautiful product and experience for our customers wouldn’t be possible without delivering the same #beautiful experience for our team.
**Here’s what we’re offering you**:
Rewards
- Employee share plan (become a shareholder in Xero)
- Salary packaging options
❤️ #Wellbeing
- 10 days wellbeing leave per year - we acknowledge there’s more to your wellbeing than being unwell, this leave covers mental health, medical appointments, care for dependents etc
- Private Health Insurance, fully subsidised by Xero
Income Protection
Life Insurance
3 days gifted days leave over end of year period to enjoy that holiday spirit
Xtra Xero Leave - 5 days gifted to take from the day you join.
Access to free, confidential support for you and your family through our EAP program
- Spend one day per year making a difference in the community with our volunteer leave
Growth
- Opportunity to work with senior leaders across the business through multiple #beautiful mentoring and development programs
Global company with offices across 8 countries and 20 cities worldwide
Social
- Regular team events and socials - from weekly shared lunches to EOW Friday socials (think cheese boards, board games and BBQ)
- Awesome offices equipped with the latest technology, as well as barista made coffee, ping pong and Nintendo Switch for those moments needed to switch off
Work-life Balance
- Flexible working options; whether you work best from one of our decked out Xero offices or home
- the choice is up to you
Family
- Generous parental leave allowance with 26 weeks paid, and return to work flexibility and support
- 6 weeks of partner’s leave, full pay, to support with baby care
**How you'll make an impact:
As a Partner Success Manager you will be working with our Partners who have a majority of their clients on Xero, Step 10 of the Partner Journey and you will be responsible for facilitating growth through education, strategy and guidance.
You would be responsible for the Love, Grow’, - successful growth, retention, support and entertainment plans and development of some of our largest Accounting Partners. This will include challenging their thinking while helping them understand the value of the Xero Ecosystem and how to successfully embed and use the Xero Practice Tools where applicable.
**What you’ll do**:
- Develop a play book of activity (designed to define a clear Customer experience), outline SLA’s etc
- Work closely with other in-team and cross functional team members to deliver an amazing service.
- Plan and run 1:Many client and Partner events designed to win, love grow
- Become a trusted advisor to our existing Partners, build strong rapport with Partners
- Build a communication strategy and territory plan with the Regional Sales Manager for Partners.
- Relationship management of existing accounting Partners.
- Creating, Presenting and Attending Xero Partner events
- Educate partners through the mechanics and benefits of the Xero Partner program.
- Ensure these Partners receive timely Product and Educational updates.
- Combat churn and risk of deletion through education and value proposition.
- Influence adoption of Xero’s adjacent products - currently Projects, Expenses and Hubdoc
**What you’ll bring with you**:
- Relevant Accounting qualifications.
- An interest and intrigue in the emerging online accounting market.
- Ability to create a quick and strong rapport with Partners.
- Passion and desire to make a different
- Experience with managing long term client relationships
- Knowledge of the workings of an accounting practice systems essential
At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.
Our collaborative and inclusive culture is one we’re imm
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