Partner Success Lead

2 weeks ago

Melbourne, Australia Flybuys Full time

**Work options**: Hybrid
**About Us**

We’re known for being the country’s most popular rewards program with over 9 million active members. And through our extended network of partnerships with other nationally recognised brands, we make every day worth more for our members.

But, we're more than the card you carry around in your wallet or the app on your phone With over 300 team members and growing, we have amazing office spaces in Sydney and Melbourne. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core values - Be United, Be Relevant, Be Passionate, Be Generous, and Doing the Right Thing.

**Your Team**

We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.

We work really hard to build teams that support each other. It’s the kind of environment you’ll miss while you’re on holidays.

**Your Role**

As the Partner Success Lead, you will drive customer loyalty for some of the most recognisable brands in Australia.

Here are some of the things you will be working on, day-to-day;
**Performance Marketing**:

- Understand the objectives of our partners and identify opportunities for Flybuys to support through the development of aligned KPI’s.
- Develop of strategic marketing plans, using data & insight to drive outcomes that deliver value for members, partners & Flybuys.
- Use ongoing learnings to drive partner marketing activity to deliver optimum ROI.
- Conduct ongoing performance reviews to ensure Flybuys activity is delivering to agreed outcomes and these are being optimised on a quarterly basis (or as required).

**Partner Management**:

- Foster strong working relationship with Partner stakeholders to present recommendations to deliver mutually beneficial outcomes.
- Ensure seamless Flybuys service to stakeholders through alignment with Finance, Analytics, Customer, Legal and Operations counterparts.
- Management of the overall partner relationship, including commercial and contractual obligations.
- Lead/support adjacent projects or initiatives related to partner loyalty as required, partnering with internal and external stakeholders to deliver.

**Data Strategy and Execution**:

- Utilise the data and insight available to identify future strategic opportunities for both Flybuys and our partners.
- Work closely with the analytics team to prioritise partner data requirements across the portfolio.

**Your Experience**
- Demonstrated ability to deliver ROI through the execution of digital marketing activity.
- A strong and successful partner/account management background.
- A commercial and business acumen with a financial understanding, to enable interpretation of performance.
- Solid analytical and problem-solving capabilities, along with an ability to multi-task to tight and conflicting deadlines.
- Proven experience in liaising autonomously at all levels, influencing and driving outcomes with internal and external stakeholders.
- Highly developed communications and negotiation skills, with the ability to lead and motivate a small team.

**Your Benefits**

**We offer our valued team members a stack of exclusive benefits To name a few...**
- Flybuysflex | work from anywhere, measured on outcomes
- Two well-being days per year
- Volunteer leave
- Ongoing learning & development programs and opportunities
- My Coles and Wesfarmers team member discount card
- Be Well Programs - Mind/Body/Soul
- Quarterly All Team events
- Hybrid social events
- New starter kit merchandise

**Your Time to Fly**

So, whether you’re an early bird list maker, a night owl coder, a brainstorm chaser or a PowerPoint proof-reader, we want you to Be You, With Us.

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.
- It is a condition of employment that successful applicants undergo a National Police Check prior to commencing._

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