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Call Centre

4 weeks ago

Lithgow, Australia Paxus Australia Pty Ltd Full time

Posted 30 May 2023
- SalaryAU$35 - AU$39 per hour
- LocationLithgow
- Job type Contract
- DisciplineIT General
- Reference261662_1685415959

**Job description**:
**Call Centre - Customer Service**
- Work with one of the leading NSW Government Agencies
- 6-month contract w/ potential extensions - flex work arrangement
- Work with amazing people

Are you a customer-centric professional with exceptional communication skills? We have an exciting opportunity for a Call Centre Representative.

**Role Outline**

Work with one of the top government agencies in Sydney
- Initial 6-month contract with potential extensions
- Flex work arrangements with offices near Lithgow train station
- Provide high level Customer Service support

**Roles and Responsibilities**:

- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information about services
- Assist customers with troubleshooting, resolving issues, and escalating complex cases when necessary
- Document all customer interactions and update customer records in CRM system
- Follow company policies and procedures to ensure consistent service delivery
- Collaborate with team members and departments to resolve customer concerns and improve processes

**Skills Required**:

- Previous experience in a call centre or customer service role is preferred (2 - 3 years)
- Previous gov experience is preferred but not required
- Excellent verbal and written communication skills, with a clear and friendly telephone manner.
- Strong problem-solving abilities and the ability to remain calm and composed in challenging situations.
- Ability to multitask, prioritize, and manage time effectively.
- Strong attention to detail and accuracy in documenting customer interactions.
- Ability to work in a fast-paced and dynamic environment
- Proficient in Microsoft office suite, particularly Outlook and Teams

**Benefits**:

- Excellent culture
- Huge opportunities to grow within the company
- Flexible work enviroment

Reference #261662

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