Call Centre
1 week ago
- LocationLithgow
- Job type Contract
- DisciplineIT General
- Reference261662_
Job description:
Call Centre - Customer Service
- Work with one of the leading NSW Government Agencies
- 6month contract w/ potential extensions flex work arrangement
- Work with amazing people
Role Outline
Work with one of the top government agencies in Sydney
- Initial 6month contract with potential extensions
- Flex work arrangements with offices near Lithgow train station
- Provide high level Customer Service support
Roles and Responsibilities:
- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information about services
- Assist customers with troubleshooting, resolving issues, and escalating complex cases when necessary
- Document all customer interactions and update customer records in CRM system
- Follow company policies and procedures to ensure consistent service delivery
- Collaborate with team members and departments to resolve customer concerns and improve processes
Skills Required:
- Previous experience in a call centre or customer service role is preferred years)
- Previous gov experience is preferred but not required
- Excellent verbal and written communication skills, with a clear and friendly telephone manner.
- Strong problemsolving abilities and the ability to remain calm and composed in challenging situations.
- Ability to multitask, prioritize, and manage time effectively.
- Strong attention to detail and accuracy in documenting customer interactions.
- Ability to work in a fastpaced and dynamic environment
- Proficient in Microsoft office suite, particularly Outlook and Teams
Benefits:
- Excellent culture
- Huge opportunities to grow within the company
- Flexible work enviroment
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