Call Centre

1 week ago


Lithgow, Australia Paxus Australia Pty Ltd Full time
Posted 30 May 202- SalaryAU$3- AU$39 per hour

  • LocationLithgow
  • Job type Contract
  • DisciplineIT General
  • Reference261662_

Job description:

Call Centre - Customer Service

  • Work with one of the leading NSW Government Agencies
  • 6month contract w/ potential extensions flex work arrangement
  • Work with amazing people
Are you a customer-centric professional with exceptional communication skills? We have an exciting opportunity for a Call Centre Representative.

Role Outline
Work with one of the top government agencies in Sydney

  • Initial 6month contract with potential extensions
  • Flex work arrangements with offices near Lithgow train station
  • Provide high level Customer Service support

Roles and Responsibilities:

  • Answer incoming customer calls and respond to inquiries in a professional and timely manner
  • Provide accurate information about services
  • Assist customers with troubleshooting, resolving issues, and escalating complex cases when necessary
  • Document all customer interactions and update customer records in CRM system
  • Follow company policies and procedures to ensure consistent service delivery
  • Collaborate with team members and departments to resolve customer concerns and improve processes

Skills Required:

  • Previous experience in a call centre or customer service role is preferred years)
  • Previous gov experience is preferred but not required
  • Excellent verbal and written communication skills, with a clear and friendly telephone manner.
  • Strong problemsolving abilities and the ability to remain calm and composed in challenging situations.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong attention to detail and accuracy in documenting customer interactions.
  • Ability to work in a fastpaced and dynamic environment
  • Proficient in Microsoft office suite, particularly Outlook and Teams

Benefits:

  • Excellent culture
  • Huge opportunities to grow within the company
  • Flexible work enviroment
Reference #261662

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