Business Support Consultant

2 months ago


Melbourne, Australia Momentum Energy Full time

About the role:
As a Business Support Consultant you will operating across multiple channels, supporting the Business Support Leader primarily as a first point of customer contact to ensure external business customers are provided with first class support to fulfil their business objectives

About you and your experience:

- Have demonstrated high level Customer Service Delivery Skills including call escalation capability and conflict management resolution. Demonstrated sense of urgency and a real desire to provide high quality service to customers at all times.
- Have sound knowledge of Momentum processes in order to problem solve and manage escalated calls.
- Are positive, proactive and “can do” approach to customer service delivery and conflict resolution.
- Have a solid understanding of the Contact Centre metrics and call statistic targets.
- Experience in selling contracts in a contact centre or equivalent environment.
- The Ability to interact with business customers at a professional level.
- Be highly organised and personally driven to grow and develop.

What's in it for you?

Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us. You’ll be primarily based in our Melbourne office, we are also open to offering you the option to work from home, chat to us about what this could look like for you

We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans. We pride ourselves on balancing work-life and have a range of health and well-being benefits, such as; wellness programs and a wellness allowance, discounted gym access and health insurance, volunteer leave, purchased leave and other leave options.

We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant.



  • Melbourne, Australia Melbourne Business School Full time

    Convert your passion and interest in sustainability into a rewarding career in education! We’re seeking a talented sustainability professional to help grow leaders at all levels and contribute to a more sustainable future. - World-class leadership and educational institution - Centre of Sustainability and Business - Research and analysis to support design...


  • Melbourne, Australia JD Business Consulting Group Full time

    February 13, 2023 We are looking to employ a dedicated and customer-oriented Business Development Consultant. The responsibilities include analysing industry trends to identify ways to improve company products, ensuring that customers are satisfied with the company products or services purchased, as well as submitting account plans and sales reports to...


  • Melbourne, Australia Melbourne Business School Full time

    Leadership and strategic role in the Consulting and Product Design and Delivery function - Opportunity to lead and shape our Executive Education Product Strategy and learning solutions - Strategic yet direct approach to leading the team - Based in Carlton with hybrid and flexible work options **The Opportunity** - An opportunity has arisen to join the...

  • Principal Consultant

    3 weeks ago


    Melbourne, Australia Melbourne Business School Full time

    **Sit at the intersection of academia and consulting** - **Opportunity to join a leading Business school** - **Carlton location with hybrid and flexible work options** **The School** The purpose of Melbourne Business School (MBS) is to unleash ideas and leaders for a sustainable future. The School’s strategic vision is to be among the top-ranked...


  • Melbourne, Australia UniSuper Full time

    **About US** UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia’s largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members. You will be empowered to grow your career and contribute from day one in an organisation that...

  • Principal Consultant

    3 weeks ago


    Melbourne, Australia Melbourne Business School Full time

    We’re seeking a talented sustainability professional to help grow leaders at all levels and contribute to a more sustainable future. - World-class leadership and educational institution - **Centre of Sustainability and Business**: - Design and development of leading board and executive programs This **unique role** will attract an experienced and...


  • Melbourne, Australia Melbourne Business School Full time

    At Melbourne Business School (MBS) our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the top-ranked providers of business education within the Asia-Pacific Region, to be the first choice of students and clients seeking award and non-award educational experiences, and to be esteemed globally as a leading supplier...


  • Melbourne, Australia National Consultants Full time

    **About Us** National Consultants is a business consulting firm that provides NDIS business services and business consulting to organisations in need of guidance. **The Opportunity** National Consultants is looking for an experienced business consultant that has a history in the NDIS field. **The Role** This position fosters positive relationships with...

  • Business Consultant

    1 month ago


    Melbourne, Australia Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in The Nuts and Bolts About the Role The primary purpose of the Business Consultant is to deliver professional services to Datacom’s local government customers. The Business Consultant...

  • Business Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Conduent Business Services (Australia) Pty. Ltd. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Business Analyst

    7 days ago


    Melbourne, Victoria, Australia Conduent Business Services (Australia) Pty. Ltd. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Melbourne, Australia Northern Trust Corp. Full time

    **About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...

  • Business Consultant

    2 weeks ago


    Melbourne, Australia BizVision Full time

    **Business Consultant - Small Business Acquisition Specialist** **BizVision** is seeking a dynamic and results-oriented business consultant to join our **Melbourne **team. In this role, you will work as a small business acquisition specialist, helping clients navigate the complex process of buying small businesses. The position is a hybrid role, which will...

  • Pre-sales Consultant

    20 hours ago


    Melbourne, Australia Spinnaker Support Full time

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...


  • Melbourne, Australia Cognizant Technology Solutions Full time

    **Digital Business Consultant - Healthcare and Government** Cognizant Consulting - ‘Senior Consultant’ ***Do you want to engineer modern organisations to improve everyday life?** Businesses today are having to navigate greater levels of uncertainty, market volatility and ever increasing customer expectations. We are the consulting team causing an...


  • Melbourne, Australia Fuse Recruitment Full time

    Business Development Consultant - **Location**: - Melbourne - Victoria - **Work Type**: - Full Time - **Salary**: - AU$70000 - AU$90000 per annum + super + commissions + benefits - **Reference**: - 22673 - We are looking for a Business Development Consultant to join our Insurance and Wealth Management team based in Hawthorn. **About Us** Fuse...


  • Melbourne, Australia Flight Centre Business Travel Full time

    **Job no**: 520580 **Brand**: Flight Centre Business Travel **Work type**: Full time **Location**: Victoria **Categories**: Corporate & Group Travel At **Flight Centre Business Travel (FCBT)**, we believe the best is here - travel has well and truly recovered and there is no better time to join us! FCBT Sydney have a new opportunity for an experienced...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time, Secondment **Location**: VIC- Melbourne CBD **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your...


  • Melbourne, Australia Cognizant Technology Solutions Full time

    **Job description** What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world,...


  • Melbourne, Australia Kaplan Full time

    **Permanent full-time position located in Adelaide, Brisbane, Melbourne, or Sydney**: - **26 days annual leave, including one for your birthday**: - **Flexible working arrangements - work from office and work from home each week** **Role** Join us as a Business Systems Consultant at Kaplan Business School and Pathway Colleges! In this role, you will lead...