Pre-sales Consultant

6 months ago

Melbourne, Australia Spinnaker Support Full time

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, and Salesforce.

**REQUIREMENTS**
- Minimum 10 years Oracle Database, WebLogic and EBS architecture and administration experience. Willing to consider other Oracle technologies too (e.g., Siebel, Retail, SSO etc.,).
- Excellent presentation and communication skills with ability to articulate Spinnaker message to both technical and non-technical (including CxO level) audience.
- Proven experience with Unix/Linux/Windows operating systems.
- Proven experience working on Oracle Patching/Upgrades/Migrations with clear understanding of the concepts.
- Familiar with Cyber/Information Security concepts both in general and specific to Oracle and/or SAP technologies.
- Experience in a customer-facing, role such as consultant, solutions engineer or solutions architect. DBAs/Apps DBAs/Technical-Functional Architects welcome too.
- Excellent soft-skills (Communication, Coordination and Conviction).
- Proven experience working on Cloud platforms (AWS, OCI, Azure, GCP etc.,) and knowledge of Cloud architectures (IaaS, PaaS, SaaS etc.,).
- Excellent problem-solving skills. Ability to listen and work with customers in order to fully understand the problem or gap facing them and make sure they adopt the best possible solution.
- Attitude to learn and master new concepts as a self-starter.
- Ability to think rationally and creatively in order to identify opportunities in challenges.
- Experience working in a collaborative, often demanding environment meeting quick turnarounds and tight deadlines.
- Ability to be successful in a team environment. Looking for a team player who believes in sharing and caring.
- MS-OFFICE skills (Mainly MS-Excel, MS-PowerPoint and MS-Word)

Nice to Haves:

- Understanding of Oracle Software Licensing/Pricing concepts.
- Understanding of Oracle Technical Software Support/Lifetime Support Policies.
- Understanding of Software products from other vendors like SAP, Microsoft (E.g., SAP ECC/S4/HANA, MS SQL Server etc.,).
- Understanding/Familiarity of Open Source product landscape (E.g., PostgreSQL, MySQL, MongoDB, MariaDB etc.,)
- Understanding of Java functionality within Oracle enterprise software products.

**RESPONSIBILITIES**
- Providing pre-sales technical support to the sales team and prospective clients and customers while ensuring customer satisfaction, through on-line and in person engagement with prospective customers.
- Able to articulate Spinnaker message to prospective customers with conviction in order to gain their trust and respect.
- Acting as a trusted technical advisor for sales and marketing.
- Contribute to the development then subsequent delivery of high-quality technical presentations and/or demonstrations.
- Be able to articulate Spinnaker’s technical and security approach to support, while developing actual examples of this support approach.
- Understand Spinnaker’s pricing model and replicate that on solutioning aspect of opportunities.
- Understand Oracle licensing principles and be able to articular them to prospects confidently.
- Engage with various other internal teams as necessary to drive and participate in RFI/RFQ/RFP responses.
- Develop new content in the form of whitepapers, blog posts etc., as required, to contribute to the collateral repository used by the team in the sales process.
- Convert technical and security examples into case study style presentations, to be shared with customers and prospective customers.
- Excellent communication skills are required as many engagements are at C-Levels at the customers.
- Attend conferences, symposiums and exhibitions and speak with prospective customers and partners about Spinnaker Support’s offerings.
- Assist sales with the creation of the scoping/solution sections of proposals and contracts.
- Be willing to step outside of comfort zones in exploring new avenues in order to assist Sales team.
- Willing to stretch beyond the standard working hours (where necessary) to assist teams who sit in other time zones.

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