Call or Contact Centre Operator

2 months ago

Sydney, Australia Adecco Full time

Located in Parramatta
- Hybrid work
- Excellent communication skills, both written and verbal.
- Ability to establish and maintain effective relationships with internal and external stakeholders.

**Client Details**

We have several opportunities available with a reputable Federal Government department who are a friendly and collaborative team looking for support.This is a fantastic opportunity offered on a **contract.**

**Description**
- Promote, support, and assist clients in the self-service function.
- Follow procedures, processes and log incidents and requests using existing customer management tools, including ServiceNOW.
- Create a positive customer experience using your knowledge base and researching to resolve or escalating unresolved complex issues in line with SPAs.
- Contribute to the continuous improvement of processes and knowledge base.
- Prior phone support experience.
- Experience providing customer centric service support to clients in a medium to large client services environment.
- Customer service skills with an empathic approach to complex requests.
- Excellent communication skills, both written and verbal
- Ability to establish and maintain effective relationships with internal and external stakeholders
- Ability to work independently and manage your own work. Including working both independently and within a team environment.

**Profile**
- Excellent communication skills, both written and verbal.
- Must be an Australian Citizen.
- Closing Submission date and time is 3PM, 16 Jun 2023

**Job Offer**

00830-0000092537-1_168680171764687

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