Call Centre Operator
2 weeks ago
**3 x Call Centre Operator**
- **Pay rate: $38.04 per hour + super**:
- **Contract length: 15/09/2023 - 13/09/2024**:
- **Location: Lithgow**
You will work from the office for atleast the first 12 weeks and then potentially training to WFH after.
**The role**:
- Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external customers
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in the inhouse systems
- Process a range of transactions across the service line accurately
- Other administrative duties as required
**Skills/Experience**
As the Customer Concierge Operator you will often be the first point of contact. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.
- 2-3 years experience in a call centre or customer service role
- Excellent written and verbal communication skills
- High level of professionalism
- Strong and accurate date entry skills
- Strong problem-solving abilities, especially in a fast-paced environment
- Proficient in MS Office Suite, ie Outlook and Teams
The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.
The successful contractors will be placed on a 2 week rotating roster - they will work the same shift for a 2 week period and will then transition to anther sift. They will never work the same shift for 2 consecutive rosters. Typically one roster they will work an early start shift (e.g. 7am start), then a mid-shift (e.g. 9 - 10am start), then a late shift (e.g. 11am start)
**How to apply
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