Visitor Services Officer

2 weeks ago

Melbourne City Centre, Victoria, Australia State Library of Victoria Full time
Are you a customer service champion, passionate about helping people and doing so with a smile?

  • Work in a landmark building in convenient CBD location
  • 1 Full and 1 part time (minimum 30.4 h/PW) opportunities available
About the Library
State Library Victoria is Australia's oldest public library, and one of the first free public libraries in the world.
We believe in the power of knowledge to change lives.

Free to access and open to all, the Library enriches the cultural, educational, social and economic lives of all Victorians.

State Library Victoria preserves and shares the stories of Victoria and the world, and is a major destination for stimulating cultural experiences, contemporary debates, and community-driven collecting.

We encourage learning, exploration, imagination, and creativity, opening up possibilities for all Victorians.

About the Opportunity

Visitor Services Officers are the public face for State Library Victoria, providing front line support to library visitors and helping to create a warm, welcoming, and supportive environment for all.

Visitor Services Officers achieve this by providing directions to spaces, collections, and services, supporting the use library equipment and technology, and assisting visitors to access programming and events.

Incumbents in the role require outstanding customer service skills, a visitor centric mindset and the ability to communicate a broad range of information to a diverse audience, which includes children and families.

About You

You will have/be:

  • Experience delivering high quality customer service.
  • Passionate about providing outstanding visitor services to the Victorian community.
  • Outstanding interpersonal and communication skills (both written and verbal).
  • Ability to prioritise between multiple competing tasks and to manage your time effectively.
  • Selfawareness and the ability to adapt to different service environments.
  • Cultural awareness and insight into the diverse needs and expectations of the Victorian public and Library visitors.
  • Ability to work collaboratively in a team environment.
  • Proficiency using digital tools and current technologies.
  • Committed to continuous improvement and have an eye for innovative and creative solutions to problems.
  • A valid Working with Children Check card or ability to obtain one prior to commencement.
How to apply

  • Resume
  • Your answers (maximum 2 pages total) to the following questions:
  • What motivates you / drives you to work in the service of others?
  • What do you think is the most important considerations when providing customer service to the wider community in a place such as SLV?
  • What is your approach to conflict resolution and handling difficult queries? What strategies do you use to recover from a challenging interaction and provide a highquality service in your next interaction?
  • How do you use technology, systems and software in your work to support excellent service provision?
  • We will be holding an initial assessment on Thursday 27 July. Are you available on this date?
Enquiries

Privacy Collection Notice

Information about how we collect and use your personal information, and how you can contact us, can be found here.

Reasonable Adjustments

Advertisement closes at 11.59pm Australian Eastern Standard Time on 9 July 2023.

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