Visitor Engagement Officer

1 week ago

Melbourne City Centre, Australia Museums Victoria Full time

Australia's largest public museum organisation is seeking a Visitor Engagement Officer to delivery of tours in English and Mandarin

**ABOUT MUSEUMS VICTORIA**:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.

**ABOUT THE POSITION**:
The position is accountable for ensuring visitor satisfaction through:

- the delivery of an engaging, pro-active and personal service,
- delivery of tours in English and Mandarin
- resolving issues and complaints,
- ensuring the smooth day to day operation of the public spaces at the Museum venues and,
- ensuring the safety and security of visitors and the exhibitions

**The successful applicant will have**:

- Must be fluent in Mandarin and have a demonstrated ability to present to group or audience in Mandarin.
- Demonstrated ability to engage with people to provide a positive and memorable experience.
- Clear and effective communication skills, particularly in a face-to-face context.
- Demonstrated ability in problem solving and positive conflict resolution.
- Demonstrated skills in the accurate handling of admissions and other charges.
- Ability to work as an effective team member within a diverse organisation.
- The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost).

OTHER INFORMATION
This is a Casual position. The salary on offer is $35.80 an hour (includes casual loading) + 11% superannuation.
HOW TO APPLY?

To apply, please submit your cover letter, Resume, and statement addressing each of the Key Selection Criteria by visiting Careers - Museums Victoria
**APPLICATIONS CLOSE**: Monday, 10 June 2024 (11.59 PM)

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