Customer Experience Specialist

7 months ago

Melbourne, Australia BASF Australia Ltd. Full time

**About BASF**

We are the world’s leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources.

We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.

**Formula for Success**

At BASF we are entering an exciting time within our Agriculture business with an existing portfolio of world class products and a pipeline of new products that will bring significant benefits to the Agriculture industry.

The role of Customer Experience Specialist is a great place to kick start your career with BASF. Working closely with key internal stakeholders, you will be responsible for looking at ways to improve our offering to our corporate customers, through getting involved in process improvement projects and more streamlined logistics reporting. You will be responsible for delivering an unrivalled experience for our corporate customers that will build stronger relationships and optimise business outcomes.

You’ll:

- Look at new ways of improving the customer journey
- Spend time confirming orders, troubleshooting and resolving issues.
- You will work with our corporate customers daily on logistics, supply chain and other enquiries
- You’ll use your attention to detail entering customer data in our SAP system

**Ingredients for Success**

To be successful in this role, you’ll be a recent graduate who possesses a combination of great communication, strong stakeholder management skills, and a drive to progress through a global organization.

You’ll:

- Demonstrate a keen eye for detail and the ability to juggle priorities
- Experience of providing high-levels of customer service
- Ability to identify and drive opportunities for process improvement
- Willingness to support others in the team

**What we can offer you**

At BASF you get more than just compensation. Our total offer includes a wide range of elements to suit each one of our global team. By creating chemistry with us, you can look forward to:

- A diverse and inclusive environment, with an open and fair internal promotion process
- A competitive parental leave policy, and a supportive return to work plan
- Give back to your community with our corporate volunteering scheme
- 4 weeks annual leave, with the offer to purchase additional leave throughout the year

**Connect to Create Chemistry**

If you’d like to join a diverse global business and create chemistry for a sustainable future, we want to hear from you

Click ‘apply’ below.BASF does not accept unsolicited CVs from recruitment agencies.

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