Customer Service Representative
7 days ago
We are seeking a highly skilled Customer Service Representative to join our team at IPD Australia. In this role, you will be the primary point of contact for our valued customers, handling a wide range of inquiries and issues related to order management, customer service, and technical support.
Key Responsibilities:
- Efficiently handle order entries, including sales orders, credit notes, and back orders, to ensure timely fulfillment.
- Proactively follow up on outstanding RMAs and maintain accurate records for smooth processing and customer satisfaction.
- Screen and process EDI orders to streamline operations and promptly address daily sales inquiries regarding pricing, availability, and order status.
- Deliver exceptional customer service by making outbound calls to customers, addressing their needs, and ensuring all inbound calls are answered within established service level standards.
Requirements:
- Previous experience in customer service, preferably in a phone-based environment.
- Strong understanding of phone-based customer service skills and high level of written and verbal communication skills.
- Ability to demonstrate a high level of competency in the management of customer service phone KPIs.
- Knowledge in MS Office and CRM software.
- Proven communication and negotiation skills.
- Excellent time management and planning skills.
About Us:
IPD Australia is a dynamic ASX listed, Australian owned business providing design, development, and distribution of electrical products and technologies. We are committed to a workplace culture that recognizes and supports an inclusive approach in the workplace.
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