Customer Service Representative

4 weeks ago


Wetherill Park, Australia IPD Australia Full time

We are seeking a highly skilled Customer Service Representative to join our team at IPD Australia. In this role, you will be the primary point of contact for our valued customers, handling a wide range of inquiries and issues related to order management, customer service, and technical support.

Key Responsibilities:

  • Efficiently handle order entries, including sales orders, credit notes, and back orders, to ensure timely fulfillment.
  • Proactively follow up on outstanding RMAs and maintain accurate records for smooth processing and customer satisfaction.
  • Screen and process EDI orders to streamline operations and promptly address daily sales inquiries regarding pricing, availability, and order status.
  • Deliver exceptional customer service by making outbound calls to customers, addressing their needs, and ensuring all inbound calls are answered within established service level standards.

Requirements:

  • Previous experience in customer service, preferably in a phone-based environment.
  • Strong understanding of phone-based customer service skills and high level of written and verbal communication skills.
  • Ability to demonstrate a high level of competency in the management of customer service phone KPIs.
  • Knowledge in MS Office and CRM software.
  • Proven communication and negotiation skills.
  • Excellent time management and planning skills.

About Us:

IPD Australia is a dynamic ASX listed, Australian owned business providing design, development, and distribution of electrical products and technologies. We are committed to a workplace culture that recognizes and supports an inclusive approach in the workplace.



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