Customer Service Representative

2 months ago


Wetherill Park, Australia Sika Full time

Our Goals - Your Path

We are seeking a highly motivated and organized Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for handling incoming calls, orders, inquiries, and complaints in a prompt and professional manner.

  • Process orders, invoices, and credits accurately and efficiently.
  • Provide exceptional support to customers, branches, and other teams, ensuring timely delivery and order fulfillment.
  • Liaise with freight providers and logistics teams to ensure smooth order processing.
  • Manage stock replenishment and back orders, ensuring minimal stockouts and overstocking.
  • Ensure accurate data entry and record keeping, maintaining organized filing systems.
  • Prepare reports and documentation, providing valuable insights to the team.

Your Expertise - Our Strength

We are looking for a candidate with experience in export orders, customer service, and call center operations. You should have a strong understanding of customer service principles, be self-motivated, and have excellent interpersonal and communication skills.

  • Have a strong understanding of customer service principles and be able to apply them in a fast-paced environment.
  • Be able to work effectively as part of a team, providing support to colleagues and contributing to the team's success.
  • Have excellent computer skills and administrative abilities, with the ability to learn new systems and software quickly.

Going Beyond. Together.

Sika Australia is a market leader in the manufacturing of construction chemicals, and we are committed to providing a supportive working environment and opportunities for growth and development.

In return for your experience and commitment, you will be rewarded with a competitive salary package, a supportive working environment, and opportunities for training and development.



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