Customer Service Representative
4 weeks ago
We have an exciting opportunity for a full-time Customer Service Representative to join our dynamic team In this role, you’ll be the vital point of contact for our valued customers, handling everything from Order Entry and EDI orders to managing SharePoint queries, RMAs & Credits, and Back Order Management. You’ll also engage in inbound and outbound calls, making every interaction count
If you’re passionate about delivering exceptional service and ready to make an impact, we can’t wait to welcome you aboard
Reporting directly to the Customer Service and Technical Manager, this role will be based at our office in Wetherill Park.
Duties & responsibilities:
- Efficiently handling order entries, including sales orders, credit notes, RMAs, and on-consignments, while effectively managing various types of back orders to ensure timely fulfillment.
- Proactively following up on outstanding RMAs, ensuring the integrity of RMA Pronto data and maintaining accurate records for smooth processing and customer satisfaction.
- Screening and processing EDI orders to streamline operations, while promptly addressing daily sales inquiries regarding pricing, availability, and order status to enhance customer experience.
- Delivering exceptional customer service by making outbound calls to customers, addressing their needs, and ensuring all inbound calls are answered within established service level standards, all while adhering to the guidelines and prioritising safe work practices.
Experience & attributes:
- Previous experience in Customer Service, however not desirable
- A strong understanding of phone-based Customer Service skills
- High level of written and verbal communication skills
- Be able to demonstrate a high level of competency in the management of Customer Service Phone KPI's
- Knowledge in MS Office and CRM software;
- Proven communication and negotiation skills;
- Excellent time management and planning skills
Benefits & provisions:
- Laptop provided
- Quarterly onsite events
- Supportive work environment
About us
IPD Group is a dynamic ASX listed, Australian owned business. We provide design, development and distribution of electrical products and technologies. Electrical hardware distribution with product assembly and workshop for customised solutions. Electrical vehicle charging hardware and infrastructure solutions, providing complete electrical engineering and service provider in high and low voltage projects. Having operated for 65 years we are trusted partner to our customers.
Be an integral part of our team when you take up this exciting opportunity.
If this sounds like the role and team for you please send us your resume with a cover letter telling us why this is the role for you. We will be reviewing applications as we receive, so if you have the skills and experience, we are seeking, submit your application now.
You must have the right to work in Australia.
IPD is committed to a workplace culture that recognise and support an inclusive approach in the workplace. We are open to diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds, genders, ages, ethnicities, abilities, sexual orientations and religious beliefs.
When you apply, please tell us what pronouns you use.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Only applicants suitable for the position will be contacted.
We kindly ask agencies not to submit any resumes without our consent.
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