Customer Service Representative
2 weeks ago
At Ausreo Pty Ltd, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Wetherill Park. As a key member of our team, you will thrive in an environment where service, sales, and customer solutions are paramount.
This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.
Main Responsibilities:
- Providing excellence in customer service and the customer journey
- Welcome new and existing customers into our showrooms
- Actively promoting Ausreo's products to generate sales
- Merchandising and Stock Replenishment
- Process sale orders, generate quotations, engage with e-commerce and social media
- Service Centre and office management
- Troubleshooting and resolving enquiries via phone and email in a quick and efficient manner
- Stock control in the warehouse
- Coordinating production with factory staff
- Coordinating logistics i.e. transport and deliveries
- Effectively communicating with all stakeholders and dealing with difficult customers effectively
- General administration duties
To Be Successful:
- Strong communication skills both verbal and written
- Previous experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
- Face to face selling and entrepreneurial spirit
- Highly organised, great at multi-tasking and strong attention to detail
- Strong computer skills and ability to pick up new systems quickly
- Thrives in a team environment but can also work independently
- Good ability to work under pressure
- Driver's license essential
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