Technical Service Specialist

3 days ago

Macquarie Park, Australia Abbott Laboratories Full time

An exciting opportunity has arisen for an enthusiastic and passionate **Technical Service Specialist** to join our expanding ANZ team based in **Macquarie Park, Sydney**.

This role is responsible for providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations. We utilise a predictive model of identifying failure before it occurs so if you are a technician that can adapt to this new model of doing service, we want to hear from you

**Main responsibilities are, and not limited to**:

- Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.
- Provide training on devices and equipment to technicians and Abbott Representatives. Instruct customers in maintenance and troubleshooting procedures.
- Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.
- Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to escalate to the wider group for a timely issue resolution.

**What you will bring to this role**:

- 3-5 years of demonstrated work experience in a similar or related role
- Tertiary qualifications in biomedical engineering or electrical engineering
- Good understanding of the industry process and function
- Strong methodical and logical thinking skills
- Must be a strong communicator with good interpersonal skills
- Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.
- Must be team oriented and have the ability to work with multi-disciplined teams

**Our field team are called to travel to support our customers so a willingness and availability to travel 70% within NSW and spend overnight stays up to 2 times a week is essential. Additionally, a willingness to participate in rotating roster to support customers after hours is required.**

You will be joining a team who are passionate about what they do and love to share their knowledge and work to develop their peers through coaching and training. You will love being part of the broader ANZ team

**Abbott provides some fantastic benefits including**:

- Free onsite parking, onsite gym and barista at our Macquarie Park office
- Discounted Healthcare
- Salary Sacrifice options
- Wellness Program

**Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.**

**Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.**

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions, for the respective country applicable.

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