Service Centre Officer

2 months ago

Melbourne, Australia Swinburne University of Technology Full time

We are seeking a dedicated Service Centre Officer to join our Digital Workplace Experience (DWX) team within Information Technology. Reporting to the Service Centre Team Leader, you will be responsible for delivering exceptional service excellence while effectively engaging with stakeholders to understand and meet their needs.

In this dynamic role, you will provide both face-to-face and omni-channel support services. Your responsibilities will include addressing and resolving daily issues as well as fulfilling requests related to the technologies used by the Swinburne Community. You will play a key role in identifying opportunities for continuous improvement in service delivery, collaborating closely with IT support teams across the DWX portfolio.

We are looking for someone who is committed to optimizing the efficiency of incident resolution and problem management, with a strong focus on customer satisfaction and service excellence.

**About You**
**To be suitable for this role you will need to have experience in the below key accountabilities**:

- Excellent oral and written communication skills, including the ability to communicate information to technical and non-technical stakeholders
- Demonstrable customer focus bias with a track record for delivering service improvements with an emphasis on Service Excellence
- Excellent stakeholder relationship management skills, including the ability to interact, influence, and manage expectations
- Demonstrable technical skills in the maintenance and support of IT Technologies including Hardware, End User Software and Audio-Visual equipment

Further information about this role can be found in the attached position description.

**Qualifications**
A degree level qualification in information technology, information systems, or equivalent

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Thursday 17th October 2024, 11pm**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.

**Disability and Reasonable Adjustments**

**Science in Australia Gender Equity (SAGE) at Swinburne**
Swinburne is enhancing gender equity and diversity, with a focus on science, technology, engineering, maths and medicine (STEMM), by participating in the Science in Australia Gender Equity (SAGE) program.

Swinburne University is actively engaged in improving representation and participation of women in STEMM fields, aiming to address ongoing gender inequity. As an inaugural recipient of the Athena SWAN Institutional Bronze Award, we have implemented our original SAGE Action Plan (2019-2021) and continue our commitment through the current SAGE Action Plan (2022-2025), focusing on meaningful actions to foster long-lasting change and advance gender equity and diversity in STEMM.

**Aboriginal and Torres Strait Islander Applicants**

**Victoria’s Commitment to Action: Improving international student employment outcomes**
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_
LI-SW

  • Recycling Centre Customer Service Officer

    3 months ago

    Melbourne, Australia City of Monash Full time

    **Job no**: 495152 **Categories**: Call Centre and Customer Service, Government and Defence Multiple Casual position available Hourly rate starting at $43.66+ Superannuation Notting Hill location Applications close Friday 4 th October 2024 City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern...

  • Corporate Receptionist

    6 months ago

    Melbourne, Australia The Executive Centre Full time

    **The Company**: The Executive Centre is a market leader in premium flexible workspace services and member business networks, with over 180 locations in some of the world’s most prestigious buildings. In Melbourne CBD we operate multiple serviced office locations offering our members flexible workspace solutions, meeting rooms for hire and technology...

  • Corporate Receptionist

    6 months ago

    Melbourne, Australia The Executive Centre Full time

    **The Company**: The Executive Centre is a market leader in premium flexible workspace services and member business networks, with over 180 locations in some of the world’s most prestigious buildings. In Melbourne CBD we operate multiple serviced office locations offering our members flexible workspace solutions, meeting rooms for hire and technology...

  • Lifeblood Centre Service Officer Role

    3 weeks ago

    Melbourne, Victoria, Australia Lifeblood Full time

    We are seeking a skilled and dedicated Centre Service Officer to join our team at the Melbourne CBD Donor Centre.About the RoleThis permanent part-time opportunity offers 42 hours of work per fortnight, with varied shifts across a rotating roster from Monday to Sunday.As a Centre Service Officer, you will play a crucial role in delivering an exceptional...

  • Centre Service Officer

    3 weeks ago

    Melbourne, Australia Australian Red Cross Lifeblood Full time

    **Permanent part-time opportunity - 42 hours per fortnight**: - **Varied shifts across a rotating roster - Monday to Sunday**: - **Located at Melbourne CBD Donor Centre, VIC** **Discover life-giving possibilities** Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is...

  • Administration Officer

    4 days ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Permanant Full time (80 hours + Monthly ADO)**: - ** Managers and...

  • Administration Officer

    4 months ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Permanant Part Time (0.8 EFT / 64 Hours)**: - ** Managers and...

  • Assistant, Ticketing Services

    2 weeks ago

    Melbourne, Australia Arts Centre Melbourne Full time

    **Job no**: 493756 **Work type**: Casual **Location**: Melbourne - CBD **Categories**: Customer Service, Ticketing - 3 x casual Ticketing Assistant roles available - Flexible hours - Located in the heart of the Arts Precinct with easy access to public transportation **About the Role** You will use your excellent customer service skills to deliver...

  • Marketing Assistant

    4 weeks ago

    Melbourne, Victoria, Australia Arts Centre Melbourne Full time

    About the RoleThis role is a great opportunity to provide administrative and project support to the Marketing team across a variety of shows, experiences, and activities at Arts Centre Melbourne.We are seeking an organised and efficient individual who can thrive in a fast-paced environment, supporting internal and external stakeholders on marketing...

  • Program Officer, Activity Centres

    2 weeks ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $95,102 - $107,905 Occupation: Other Reference: 6352 - Help deliver more affordable and well-located housing across Melbourne as part of Victoria’s Housing Statement - Contribute to planning for activity centres to strengthen...

  • Call Centre

    8 months ago

    Melbourne, Australia Accountancy Options Full time

    Hybrid role | Annual pay reviews and bonus earning potential - Leading organisation with stand out culture and benefits - Call centre experience and financial services background mandatory Our client is a leading financial service firm offering a permanent role to an experienced call centre representative. They offer a stand out environment, diverse and...

  • Clinical Office Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Icon Cancer Centre Australia Full time

    About the RoleAt Icon Cancer Centre, we're dedicated to delivering exceptional care to our patients. As a Medical Receptionist, you'll play a vital role in ensuring every patient's journey is seamless and supportive.Your Key Responsibilities:Greet every patient with warmth and compassion, making them feel comfortable and cared for from the moment they walk...

  • Service Centre Analyst

    6 months ago

    Melbourne, Australia Gadens Full time

    Business Support - Melbourne - Permanent / Full Time - A truly flexible workplace - we call it "Your Work, Your way" - Join a growing, fun, fast paced and supportive team - Work at a well regarded National Law firm **About you** As the onsite TSS (Technology Services & Solution) Service Centre support Analyst in our Melbourne office, you will be a team...

  • Works Monitoring Officer

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Be part of a new way forward for road network management in Victoria. We’re looking for Works Monitoring Officers to start immediately, based out of our Melbourne, CBD office. - About the Role Service Stream has been awarded the Metropolitan Victorian Road Maintenance Contract...

  • Centre Service Officer

    3 weeks ago

    Melbourne, Australia Lifeblood Full time

    Permanent  part-time opportunity - 42 hours per fortnight Varied shifts across a rotating roster - Monday to Sunday Located at Melbourne CBD Donor Centre, VIC Discover life-giving possibilities  Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple:...

  • Administration Officer

    1 month ago

    Melbourne, Australia The Victorian Rehabilitation Centre Full time

    Are you looking for a rewarding career that allows you to combine your professional skills and passion for delivering excellent customer service? Our Outpatient Administration/Scheduling Team are looking for an enthusiastic and motivated individual to support the Outpatient Services at The Victorian Rehabilitation Centre. Part-time position available, 2...

  • Administration Officer

    3 months ago

    Melbourne, Australia The Victorian Rehabilitation Centre Full time

    Are you looking for a rewarding career that allows you to combine your professional skills and passion for delivering excellent customer service? Our Outpatient Administration/Scheduling Team are looking for an enthusiastic and motivated individual to support the Outpatient Services at The Victorian Rehabilitation Centre. Part-time position available, 2...

  • Service Centre Co-ordinator

    6 months ago

    Melbourne, Australia Racing Australia Full time

    **The Company** Within the Australian Thoroughbred Racing Industry, Racing Australia (RA) provides a number of integrated products & services nationally to Principal Racing Authorities (PRA), Race clubs, Owners, Trainers, Breeders, Jockeys and Racing Enthusiasts. RA also fulfils an important role in managing the industry's racing materials on a national...

  • Client Services Officer

    1 month ago

    Melbourne, Australia Monash University Full time

    **The Opportunity** We are seeking a Client Services Officer to join our team at Monash Law Clinics. In this role, you will be the first point of contact for visitors and callers, playing a crucial role in upholding the professional image of our clinics. You will be responsible for providing a range of administrative and reception services, including...

  • Guest Service Officer

    6 months ago

    Melbourne, Australia Grand Hyatt Melbourne Full time

    Summary **About Hyatt** - At Hyatt we care for people so they can be their best. Care comes from an authentic place of **_empathy_** and human **_connection._** We do this by truly seeing people and getting to know them as **_unique_** individuals, to enable us to design and deliver **_personal experiences_**. With over 590 properties around the world, our...