Customer Support Specialist Consultant

1 month ago

Brisbane, Australia Hudson Australia Full time

Flexhive by Hudson has an exclusive recruitment partnership with The Lott contact centre, the customer support team assisting Lotteries & Keno players and retailers/venues across multiple jurisdictions.

We are looking for people who are passionate about Customer service

The Lottery Corporation have multiple Full-time positions available for consultants with previous phone-based customer service experience.

As part of the Customer Support team, you will play a pivotal role in supporting players and retailers across multiple jurisdictions and all contact centre operations

**Our Customer Support positions**:

- 5 Full time positions available in South Brisbane
- Full time positions - You will work across a 7 day roster
- This role will be day shifts with 2 night shifts during a 8 week roster
- Great rate of pay with penatly rates for over time and weekends
- Learn new systems, processes, and get the compliance training you need to be a success
- Coaching & development is a priority at The Lott
- WFH flexabilty avaliable after training and compotent in role

**Why The Lottery Corporation?**
- Exciting National AXS listed company
- Thorough job training provided with supportive team leaders.
- State of the art offices located in South Brisbane.
- Equipment such as laptop and headset provided.
- Fantastic company culture.
- This is not a sales role This is a customer service position

**Duties and responsibilities**

This role is different every day, but the goal is to deliver high-quality service across Lotteries & Keno customers and their retail outlets queries.

You will manage all aspects of customer service activity, The Customer Support Specilist Consultant will be responsible for the following, but not limited to:

- Effectively question outlets/venues to gain clear understanding of issues they are experiencing.
- Diagnose faults of Lottery or Keno terminals based on systems and symptoms advised by outlets/venues.
- Clearly explain actions required by outlet/venue to enable remote troubleshooting.
- Accurately escalate to appropriate teams (Max Technology, GOC, Retail Franchise, Retail Image, DigiPOS support team, Keno Operations, Keno Finance and Keno Sales Executives) those outlet/venue issues that are not resolved through troubleshooting.
- Monitor responses to escalations to ensure requests for follow up are actioned in a quick and efficient manner.
- Understand the equipment used to connect Lottery and Keno terminals to the internet.
- Clear understanding of functions and use of Lottery and Keno terminals and peripheral systems.
- Know the functions and purpose of equipment used in outlet DigiPOS and Keno systems.
- Understand how to use Keno Windows to monitor financial transactions and Keno Terminal Configuration Host to update the terminal IDs.
- Engage with outlets to support ordering of stock, navigation of terminals, cancelling of lottery tickets.
- Ensure quality and data integrity when entering retailer/venues transactions.
- Ensure quality and data integrity when entering Keno venue tickets/jobs.
- All outlet/venue interactions and outlet/venue complaints to be accurate and detailed when submitting.
- Refer to IRIS (knowledge management tool) to provide precise product and process knowledge when dealing with outlet/venue enquiries.
- Ensure compliance and adherence to regulatory and company policies and procedures.

**Your experience**

The role demands professionalism and strong interpersonal & communication skills towards all customers.
- Previous experience in a phone-based customer service environment and conflict resolution
- Experience in working in a regulated and controlled environment preferred but not essential (financial services, telco or utilities for example)
- High standard of written, verbal communication and active listening
- Proficient with different systems (Windows-based software)
- Adaptability to different personality types and ability to multi-task
- Ability to de-escalate situations involving dissatisfied customers, offering patient assistance and support
- Past exposure to technical / IT support would be a great addition to your skills but this can definitely be taught
- Demonstrate The Lottery Corporation company values

  • Customer Support Consultant

    1 month ago

    Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters and allows for a flexible hybrid work arrangement. The Customer Support Consultant will be responsible for...

  • Customer Support Specialist

    2 weeks ago

    Brisbane, Australia SiteDocs Full time

    **Customer Support Specialist (SaaS)** SiteDocs is one of Canada’s fastest growing SaaS companies and is listed by Gartner owned Capterra Software Review Site as the highest rated EHS Software on the planet. We are the leading provider of paperless safety management and we pride ourselves in creating innovative products that raise the standards of...

  • Endpoint Support Specialist

    1 month ago

    Brisbane, Australia PRA Full time

    **6 Month contract with opportunity to get turned into a permanent employee**: - **$500 - $650 per day inc. super**: - **Work on a large scale project across Brisbane** **Our Client**: Our client are a Cloud ICT consultancy that does things well. They are a small team of engineer's across Systems administrators, Endpoint support specialists and...

  • Customer Support Specialist

    1 month ago

    Brisbane, Australia GemOne Full time

    Hi and thanks for stopping by. We’re GemOne, a start-up global tech company. We work in the field of telematics. Tele-what-ics??! Yes, we’re fully aware that telematics isn’t something most people know a lot about. But if you’re willing to learn and you have skills to share, then you might just find out that this company, role, and industry are a...

  • Case Consultant, Specialist Support

    3 days ago

    Brisbane, Australia MLC Life Insurance Full time

    MLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. **The Role**: Are you an experienced Case Consultant working in the life insurance industry? We have an exciting permanent opportunity available in **_Sydney,...

  • Customer Support Consultant

    1 month ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Support Consultant

    4 weeks ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Support Specialist

    2 weeks ago

    Brisbane, Australia Console Full time

    Client service support role - WFH Flexibility - Full training provided **About the company** **Reapit ANZ**, consisting of **Agentbox, Agentpoint, Console** and now also incorporating **Inspect Real Estate (IRE) and Move Me In (MMI)** is Australia’s #1 Real Estate software. We offer agencies a complete cloud-based software solution for Sales and Property...

  • Customer Care Specialist

    1 month ago

    Brisbane, Australia Suncorp Group Full time

    **Drive business and group priorities within this critical customer role**: - **Permanent role**: - **An opportunity to build strong relationships**: - **Brisbane CBD location** The **Customer Care Specialist **role is responsible for providing specialised support for customers who are experiencing severe vulnerability, by proactively managing or guiding...

  • Dynamic Business Central Specialist Consultant

    5 days ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    We are looking for a Microsoft Dynamics 365 Business Central Specialist/Consultant to join the team on a 12-month contract in BroadbeachIgnite Travel Group is an award-winning travel company (NTIA Most Outstanding Online Travel Agency 2022), and Australia's largest travel advertiser, delivering incredible holidays and trailblazing win-win-win models for our...

  • Customer Support Consultant

    4 weeks ago

    Brisbane, Australia Suncorp Group Full time

    **Customer Support Consultant - Asset Management**: **Customer Support Consultant** This is a Permanent Full-time opportunity working 37.5 hours based at our Heritage Lanes office in Brisbane CBD. There is opportunity to work from home after an initial 1 month training period in office. **What you’ll do** - Determine the reason and causes for the...

  • Trainee Specialist Consultant

    1 month ago

    Brisbane, Australia Your Resourcing Group Pty Ltd Full time

    Mobility, freedom and work life balance - Base + Uncapped commission structure - Supported by state of the art cloud based technology **Your Next Employer** Your Resourcing Consultants are innovators... **Your Role** We are actively recruiting for a **Trainee Specialist Consultant **for one of our established divisions of **Your Resourcing Group. **This...

  • Customer Support Specialist

    4 weeks ago

    Brisbane, Australia Dedalus SA Full time

    Vous souhaitez donner du sens à votre métier ? Vous voulez contribuer à l'amélioration de nos soins de santé ? Alors rejoignez notre équipe! Customer Support Specialist - iCM (Clinical Information Management Solution) Join us as a Customer Support Specialist - iCM (Clinical Information Management Solution) at Dedalus, one of the World’s leading...

  • Customer Support Specialist

    3 days ago

    Brisbane, Australia LeanIX Full time

    LeanIX is seeking a Customer Support Specialist who will be the first point of contact for all customer support requests. Part of the Customer Success organization, the Customer Support team at LeanIX is a critical part of the company's current and future success as they empower and enable our customers to efficiently and effectively use the LeanIX product...

  • Customer Support Specialist

    3 days ago

    Brisbane, Australia LeanIX GmbH Full time

    LeanIX is seeking a Customer Support Specialist who will be the first point of contact for all customer support requests. Part of the Customer Success organization, the Customer Support team at LeanIX is a critical part of the company’s current and future success as they empower and enable our customers to efficiently and effectively use the LeanIX product...

  • Customer & Licensing Support Specialist

    1 week ago

    Brisbane, Australia Bluebeam, Inc. Full time

    At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere. **About the role** Bluebeam is now looking for an **Customer & Licensing Support Specialist** to add to our...

  • Customer Service Specialist

    4 weeks ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility to** work from home** providing exceptional customer service with all the equipment, training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build their...

  • Customer Service Sales Consultant

    1 month ago

    Brisbane, Australia O'Brien Glass Industries Limited Full time

    **We are currently looking for Customer Sales Consultants for our Glazing Division.** We are looking for superstars who have strong customer service and the ability to provide quotes and bookings to customers. This is a hybrid position where you be required to come into the office (Brisbane) for training and team meetings. If you have worked in an...

  • Customer Support Specialist

    4 weeks ago

    Brisbane, Australia Megaport Full time

    **About Megaport** Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock...

  • Specialist Support Coordinator

    1 month ago

    Brisbane, Australia Summer Foundation Full time

    The Housing Hub was created in 2017 with a goal to support people with disability to find suitable and quality housing. Thousands of properties across Australia are currently listed on the Housing Hub website, making it easier for housing seekers to find the right home. Finding the right home can be a long and complicated process, so we’ve created an...