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Customer Support Specialist
4 months ago
Client service support role
- WFH Flexibility
- Full training provided
**About the company**
**Reapit ANZ**, consisting of
**Agentbox, Agentpoint, Console** and now also incorporating
**Inspect Real Estate (IRE) and Move Me In (MMI)** is Australia’s #1 Real Estate software. We offer agencies a complete cloud-based software solution for Sales and Property Management teams. We work closely with Australia’s highest performing agents to deliver innovative solutions that help drive their success. Cutting edge design, robust training methodology and an in-depth understanding of key real estate industry principles, has led to Reapit being trusted by the industry’s best.
**Inspect Real Estate (IRE)** is an easy-to-use software program designed to find a solution to the time consuming task of manually following up on leads, booking inspections and creating inspection runs.
**About the role**
Our
**Customer Support Specialists** are the front line of our business. You will deliver a full range of support to real estate software and industry related users. Application specific training (IRE) will be provided in-house.
**Duties & responsibilities**
- Provide software technical solutions and identify escalation requirements
- Liaise with other internal departments to resolve queries i.e. Development & Finance etc.
- Empower clients to resolve issues quickly and efficiently
**Skills & experience required**
***
If you see change as a positive and are prepared to put patience and energy into making every client interaction empowering and positive, you may be the one. Take a look below to make sure you've got the skills and passion we need:
- Ability to effectively communicate technical information in simple terms
- Ability to learn new software quickly
- Strong analytical and problem solving capabilities
- Superb communication skills both written and verbal
- Provide excellent customer service and product support
- Real Estate experience and/or a tech background would be highly advantageous but not essential
**What will you get in return?**
- A work life balance - switch off at the end of the day;
- Flexible work practices including working from home;
- A great team and organisational culture. We have lots of perks including massages at work, team BBQ's, employee discounts, a fully stocked kitchen with unlimited coffee and fruit at work;
- The ability to grow your career into different areas of our business i.e. Sales, Marketing, Development, Product Ownership etc...
We're a company undergoing an exciting transformation with career opportunities for people with the right attitude and drive. To be successful in this environment, individuals need to be self-starters who deliver great work and who can embrace change.
Reapit is an equal opportunity employer that encourages diversity, inclusion and belonging.
