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Customer & Licensing Support Specialist

1 month ago

Brisbane, Australia Bluebeam, Inc. Full time

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

**About the role**

Bluebeam is now looking for an **Customer & Licensing Support Specialist** to add to our technical support team in Brisbane.

It is essential that this role partners with the customer at a professional level and provides effective resources or solutions within a reasonable amount of time, contributing regularly to the general improvement of the team and the customer experience.

**Responsibilities**:

- Respond to incoming customer order, product, and account inquiries and direct customers to the most appropriate product or licensing model, as well as route inbound requests to appropriate teams, identify and create leads for Account Development.
- Create quotes and review created quotes for accuracy.
- Review purchase orders for adherence to sales and pricing policies and ensure that appropriate documentation and approvals are provided prior to fulfillment.
- Advise customers on license information and best practices for Bluebeam software license management.
- Track customer interactions and contact data in CRM.
- Collaborate with other departments as needed to assist customers with unique Account, Purchasing or License Management needs.

**Experience and skills required**:

- Strong communication skills
- 1-2 years of customer service experience, and/or administrative/billing position.
- Customer service skills Bluebeam has exceptional standards for customer service, not only for the clients we support, but also for our employees. It is our expectation that the person in this role enjoys working with others, helping them solve problems with a positive attitude and helpful spirit.
- Attention to Detail. There are a lot of nuances to Bluebeam product licensing policy and procedure. It is important that team members operate with accuracy and consistency in adherence to these policy and procedures.
- Efficiency: Ability to produce with mínimal wasted effort while maintaining high quality
- Professional maturity and self-management of workload that can vary by day, season, etc.
- Desire to work collaboratively within a team and proactively assist outside of normal duties

**What we offer**:

- Competitive compensation and benefits package including BUPA Health Insurance where Bluebeam pays 100% of the premium costs for you and your covered dependents
- Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
- You will have the opportunity for continuous professional development
- People-focused, entrepreneurial start-up culture with the backing of a stable, global, corporate entity - Nemetschek

**Does this sound like something for you? Contact us and submit the following documents**:

- Your CV
- (Optional) A personal cover letter representing yourself and your interest in joining Bluebeam. We would like to get to know you so don't be afraid to let your personality shine through.

**_Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status._**

**About Bluebeam**

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 2.5 million people throughout the world use Bluebeam and we're a critical partner for many of top AEC firms, and rapidly expanding our presence globally, with offices in the U.S., Sweden, Denmark, Germany, Australia, and the UK.

Come design and build your future with us.

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