Patient Finance Liaison Officer

3 weeks ago

Melbourne, Australia Mercy Health Full time

Location: Melbourne | Western Metropolitan

Job type: Part time

Organisation: Mercy Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 19800

**Patient Finance Liaison Officer**

We are seeking a dynamic, motivated and experienced administrator in the role of Patient Finance Liaison Officer (PFLO). The PFLO is a patient engagement role that works closely with the WMH Billings and Receivables team and requires the ability to build strong relationships with patients and internal and external stake holders.

The PFLO is responsible for
- Identifying and liaising with Private, Compensable and Medicare Ineligible patients at all admission entry points
- Confirming Medicare, Health Fund and Compensable eligibility
- Preparing Informed Financial Consent Forms
- Assisting patients to make an informed election
- Performing a wide range of administrative tasks with attention to detail and accuracy

**ABOUT THE ROLE**:

- 0.3 EFT
- HS2 Classification
- Every Friday and fortnightly Saturdays.
- Opportunity to work extra shifts within the Patient Services Team
- WMH

**THE SUCCESSFUL APPLICANT WILL HAVE**:

- Previous PFLO experience desirable or appropriate education / experience within a similar role (essential)
- Proven ability to communicate with patients, staff and billing agents at all levels and of diverse backgrounds
- Sound interpersonal, written and verbal communication skills
- Ability to perform a wide range of administrative tasks with attention to detail and accuracy
- Commitment to quality service delivery and ability to promote a professional and caring image
- Experience with Patient Management Systems (iPM) - desirable
- Proficient with Microsoft Office and data entry (essential)

**ABOUT US**:
Werribee Mercy Hospital is a General Public Hospital located in the rapidly growing Western suburbs of Melbourne. Our services include surgical, medical, maternity, newborn, renal dialysis, emergency, mental health, rehabilitation, aged and palliative care. The hospital has recently undergone significant expansion with the opening or our new intensive care unit, additional operating theatres and the opening of two new wards, taking the total number of beds to 298. Join us now and be part of our team as we expand to serve our community.

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:
Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Andrea Ryan
- Manger Patient Services
- Phone: (03) 8754 3227

  • Patient Liaison Officer

    2 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time, Part time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Accounting, Administration/Secretarial, Finance, Human Resources Reference: 69929 **PATIENT LIAISON OFFICER** - ** Fast paced Customer Service role in busy Public Hospital setting**: - **Help drive...

  • Patient Liaison Officer

    1 week ago

    Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    Location: Melbourne | Northern MetropolitanJob type: Full time, Part timeOrganisation: The Royal Melbourne HospitalSalary: Salary not specifiedOccupation: Accounting, Administration/Secretarial, Finance, Human ResourcesReference: 69929PATIENT LIAISON OFFICER- Fast paced Customer Service role in busy Public Hospital setting:Help drive successful revenue...

  • Private Patient Liaison Officer

    5 days ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan Job type: Full time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Finance Reference: 61557 **About Monash Health** **Private Patient Liaison Officer** Private Patient Liaison Officers will be able to identify private...

  • Private Patient Liaison Officer

    1 week ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern MetropolitanJob type: Full timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Administration/Secretarial, FinanceReference: 61557About Monash HealthPrivate Patient Liaison OfficerPrivate Patient Liaison Officers will be able to identify private and compensable patients...

  • Private Patient Liaison Officer

    1 week ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern MetropolitanJob type: Part timeOrganisation: Monash HealthSalary:Salary not specifiedOccupation: Administration/Secretarial, FinanceReference: 59220Private Patient Liaison OfficerPrivate Patient Liaison Officers will be able to identify private and compensable patients throughout the Monash Health network. They will be able to...

  • Private Patient Liaison Officer

    3 weeks ago

    Melbourne, Australia The Royal Women's Hospital Full time

    Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: The Royal Women's Hospital **Salary**: Salary not specified Occupation: Finance Reference: 25885 - **Full time, ongoing role**: - ** Parkville location, with multiple public transport options available**: - ** $81,463 - $90,392** + salary packaging + super + **5** weeks...

  • Patient Liaison Officer

    3 weeks ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    Reference Number- 75053- Position Title- Patient Liaison Officer- Location- The Royal Melbourne Hospital - City Campus, Parkville- Award- Admin Officers [10]- Advertisement text**Patient Liaison Officer** - Patient Liaison Officer at Tertiary Hospital - 5 weeks annual leave plus monthly ADO - We are looking for a motivated and driven individual to join our...

  • Patient Liaison Officer

    2 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Accounting, Administration/Secretarial Reference: 75053 **Patient Liaison Officer** - Patient Liaison Officer at Tertiary Hospital - 5 weeks annual leave plus monthly ADO - We are looking for a motivated and...

  • Patient Liaison Officer

    3 weeks ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Accounting, Administration/Secretarial Reference: 75053 **Patient Liaison Officer** - Patient Liaison Officer at Tertiary Hospital - 5 weeks annual leave plus monthly ADO - We are looking for a motivated and...

  • Patient Liaison Officer

    1 week ago

    Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    Reference Number Position Title- Patient Liaison Officer- Location- The Royal Melbourne Hospital - City Campus, Parkville- Award- Admin Officers [10]- Advertisement textPatient Liaison Officer Patient Liaison Officer at Tertiary Hospital 5 weeks annual leave plus monthly ADO We are looking for a motivated and driven individual to join our team as a Patient...

  • Private Patient Liaison Officer

    1 week ago

    Melbourne, Victoria, Australia The Royal Women's Hospital Full time

    Location: Melbourne | Northern MetropolitanJob type: Not providedOrganisation: The Royal Women's HospitalSalary: Salary not specifiedOccupation: FinanceReference: 25885- Full time, ongoing role:- Parkville location, with multiple public transport options available: $81,463 $90,392 + salary packaging + super + 5 weeks annual leave**The Royal Women's Hospital...

  • Patient Liasion Officer Finance

    6 days ago

    Melbourne, Australia Alfred Health Full time

    Permanent fixed term position - possibility to extend - The Alfred location - Great Staff benefits **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and...

  • Patient Liasion Officer Finance

    4 days ago

    Melbourne, Australia Alfred Health Full time

    Fixed term opportunity - Ending end of June 2024 - Full Time at 80 hours per fortnight - Great Staff benefits **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and...

  • Patient Liasion Officer Finance

    1 week ago

    Melbourne, Victoria, Australia Alfred Health Full time

    Fixed term opportunity - Ending end of June 202- Full Time at 80 hours per fortnight Great Staff benefitsAlfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and...

  • Patient Liasion Officer Finance

    1 week ago

    Melbourne, Victoria, Australia Alfred Health Full time

    Permanent fixed term position - possibility to extend The Alfred location Great Staff benefitsAlfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based...

  • Patient Liaison Officer

    2 days ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Part time Organisation: Western Health **Salary**: Salary not specified Occupation: Accounting, Analyst Reference: 54319 An opportunity exists for a permanent part-time Patient Liaison Officer to join the existing PLO team in Revenue Services (9 day fortnight) at Western Health. This role requires...

  • Patient Liaison Officer

    4 weeks ago

    Melbourne, Australia Western Health Full time

    An opportunity exists for a permanent part-time Patient Liaison Officer to join the existing PLO team in Revenue Services (9 day fortnight) at Western Health. This role requires extensive communication with patients, family, carers and hospital staff, the primary role of the PLO is to determine the correct patient classification (including Medicare...

  • Patient Liaison Officer

    1 week ago

    Melbourne, Victoria, Australia Western Health Full time

    Location: Melbourne | Western MetropolitanJob type: Part timeOrganisation: Western HealthSalary: Salary not specifiedOccupation: Accounting, AnalystReference: 54319An opportunity exists for a permanent part-time Patient Liaison Officer to join the existing PLO team in Revenue Services (9 day fortnight) at Western Health. This role requires extensive...

  • Emergency/ward Patient Liaison Officer

    1 week ago

    Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    Reference Number Position Title- Emergency/Ward Patient Liaison Officer- Location- The Royal Melbourne Hospital - City & Royal Park Campus- Award- Admin Officers [10]- Advertisement textPatient Liaison Officer- Exciting opportunity in our Patient Liaison Team with a strong customer service focus interacting with patients, families and treating teams:Join a...

  • Emergency/ward Patient Liaison Officer

    1 week ago

    Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    Location: Melbourne | Northern MetropolitanJob type: Part timeOrganisation: The Royal Melbourne HospitalSalary: Salary not specifiedOccupation: Accounting, Administration/Secretarial, Human ResourcesReference: 72752Patient Liaison Officer- Exciting opportunity in our Patient Liaison Team with a strong customer service focus interacting with patients,...