Consumer Liaison Officer

2 weeks ago

Melbourne, Australia The Royal Melbourne Hospital Full time

-Location: Melbourne | Northern Metropolitan
Job type: Full time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial, Health and Allied Health, Research, Family Violence Workers, Medical, Nursing
Reference: 71170

**Consumer Liaison Officer**
- ** Key member of the growing Patient Experience and Community Engagement team**:

- ** Work directly with consumers and carers to seek feedback and to acknowledge and clarify concerns**:

- ** Ensures that RMH listens to and partners with consumers, and effectively responds to feedback**
- The Consumer Liaison Team sits within the Patient Experience and Community Engagement directorate, with very close links to the Quality and Improvement directorate. Reporting directly to the Consumer Liaison Manager, the CLO will be well-supported within the team. This is a period of growth for the team, with associated opportunity to contribute to improvements in service.**Your new role**:

- Liaise directly with consumers to receive feedback, ensuring equity of access to the feedback system
- Partner with the accountable clinicians / manager to manage a caseload and effectively respond to feedback
- Engage with the Statutory Duty of Candour process
- Build capabiltiy in feedback management across RMH
- Contribute to quality improvements with the service and RMH

**About you**:

- You have a genuine passion for listening to diverse voices, and for effective partnership
- You have a commitment to seeking resolution to challenging issues
- You have some hospital or health-related experience and are looking to develop further skills
- You have very effective communication skills

**Benefit of working with the Royal Melbourne Hospital / NorthWestern Mental Health**:

- Career progression opportunities to suit your professional development goals.
- Work in a well-supported, growing team
- Salary packaging, onsite car parking and, close to public transport.**Interested?**

If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.
- For a confidential discussion please connect via the details below.-
- Interviews for this position may commence prior to the closing date for this position.

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