Customer Solutions Consultant

2 weeks ago

Melbourne, Australia iSelect Full time

Customer Solutions Consultant

**About us**:
At iSelect, we're passionate about making Australians' lives easier by saving them time, money, and effort. When it comes to big things, like health cover, car insurance or energy providers, we take on the hard work to make it easier - giving our customers back precious time so they can do more of what they love. With over 20 years' experience, we are a one-stop destination for comparison and purchasing across insurance, utilities and personal finance products. We compare a wide range of brands and our trained comparison experts help customers to compare, select and save more, putting them in control.

**What you do**:
We're seeking an energetic and enthusiastic individual with extensive industry knowledge and customer relations experience. Your primary focus will be to enhance the customer experience for iSelect's clients, both internal and external, by promptly resolving various queries. This role requires proactive and responsive engagement with customers, ensuring seamless assistance and issue resolution across all client types.

**What you need**:

- Previous experience working in a call centre environment
- Previous Industry experience (Health Insurance, Energy or General Insurance) and legislation knowledge - desirable
- Customer focused, along with customer advocacy skills and ability to problem solve (work and think outside the square)
- Ability to self-manage
- Excellent time management, business writing and communication skills
- Attention to detail and record keeping
- Strong negotiation skills
- Ability to develop and deepen stakeholder relationships
- Excellent Computer (Excel and Word), Literacy skills
- A willingness and ability to learn new skills and respond well to coaching and development
- A comfortable approach to using multiple and sometimes complex computer systems.
- The ability to problem solve and encourage people to make informed decisions

**What's in it for you**:

- **Hybrid & Flexible Working** - Save time commuting, we have the option to split your time working both in our office and from home
- **Professional Development** - We encourage ongoing learning and development with free access to the full Linkedin Learning Library, our own in-house learning Academy and regularly run initiatives such as our relationship with 'Juno Adaptive Leaders Program' which enable you to continually upskill
- **Recharge Days** - For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days Annual Leave
- **Referral Bonus** - Earn yourself an extra $1500 by referring another superstar to join our team
- **Salary packaging**:

- we can help you to maximise your salary with options such as novated leasing.
- **Paid Parental Leave **(for both primary & secondary caregiver) and a Return to Work Bonus for when you're ready to come back.
- **Income Protection Insurance** - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work related.
- **Wellbeing Centre**:

- Our online platform which provides education, support and tools to help you live a healthier and happier life - find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.
- **Employee Assistance Program**:

- Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
- **Rewards Platform** - A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend
- **Annual iStar trip** - We love to reward and recognize our employees, whether you've gone above and beyond or consistently upheld our Values of 'Being Brave', 'Keeping it real', 'Celebrate' and 'Have Heart'

**What's next**:

- We are super flexible with our interviewing and this can be either face to face or virtually
- Please note all applicants must have full working rights and will need to complete full background checks including Police Checks
- Published on 24 Jun 2024, 12:29 AM

Job ID TCMY8

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