Manager of Solution Consulting

2 weeks ago

Melbourne, Australia RELEX Solutions Full time

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we're curious and passionate challenge-seekers creating the future of retail today.

**About the position**:
We are looking for a **Manager of Solution Consulting in Australia & New Zealand (ANZ) based in Melbourne. **You'll lead a team of Solution Consultants within the ANZ Customer Operations team. As part of your role, you will work closely with other Team Leads and Senior representatives in Customer Operations to refine and evolve our implementation best practices and Solution Consultant discipline. You will collaborate with the Solution Consultant guild, central teams, and other Team Leads to ensure we are leveraging all our best practices and working closely with other markets.

You'll have overall be responsible for the local ANZ resourcing for Solution Consultant people in projects. The Solution Consulting Manager activities will take 40-50% of your time and the remainder of your time will be spent directly engaged in overseeing customer projects solution consulting delivery. With the team, you will help the customers to achieve their business objectives by getting the best from the RELEX solutions.

**What you'll be doing**:
The RELEX software platform utilizes a front-end configuration process to build a unique solution for every customer. Solution Consultants are expected to master that configuration to solve all customer challenges and equip them with the most optimized system possible.

As the teams leader you will need to prepared to 'roll your sleeves up' to fully understand the solutions delivery approach so you can provide guidance and direction to the team during implementations. Your tasks include:

- You will be responsible for leading, developing and coaching a team of solution consultants
- Establishing and supporting development goals
- Meeting regularly to give guidance and feedback
- Ensuring resourcing is accurate and timely
- Recruit and onboard new solution consultants to RELEX
- Continuously evaluate projects to ensure they are following best practice, and meeting deadlines
- Develop a continuous improvement approach towards all processes
- Work closely with other Team Leads and internal task forces to improve the Business & Solution Consultant disciplines in ANZ
- Collaborate with Business & Solution Consulting Tribe and support global initiatives such as the implementation approach for Supply Chain, and Space & Assortment software
- Disseminate best practice and new modules to the consulting teams
- Nurture our warm and independent work culture
- Ensure your team's utilization meets the set targets and proactively securing work for your team during slower periods
- Secure outstanding employee satisfaction within your team
- Build strong customer relationships in selected implementation projects
- Assist with scoping or demoing in sales cases when necessary
- Work with the Product team to identify potential product development opportunities to improve our market offering
- Challenge and develop implementation and solution best practice for different industries (i.e. Grocery, DIY, Home Goods, Manufacturing in consumer packaged goods etc.).
- Work with the team to expand industry and product knowledge as both a trainer and participant
- Interact with our global teams to assist international projects and share practices between regions

**What you'll bring to the table**:

- Degree qualified in areas of computer science, engineering, business or statistics
- Strong leadership and coaching skills
- 3+ years of work experience managing the delivery of supply chain or retail software solutions and processes
- 5+ years of work experience in management consulting, forecast analysis, supply chain planning, software configuration and implementation or other relevant area in manufacturing / consulting industry
- Ability to bring people together and work towards common goals
- Great coordination and communication skills
- Experience managing high performance teams, increasing team productivity
- High level of emotional intelligence and empathy
- Experience delivering best practice supply chain solutions and processes
- Process-oriented mindset with a passion to define and implement new processes
- Ability to collaborate with other markets and cross-functionally
- Strong Consultant discipline: Task Management, Time Management, Industry Best Practice, Facilitation and Training skills
- Ability to collaborate with internal and external stakeholders on all organizational levels
- Great interpersonal, organizational and multi-tasking skills
- Management experience - direct and indirect (coaching, etc)
- Excellent written and verba

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