Salesforce Solution Consultant

5 days ago

Melbourne, Australia Globant Commerce Studio Full time

Company Description

Globant’s Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.

As an award-winning partner of enterprise-class platforms: Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core.

Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.

**Job Description**:
The Salesforce Marketing Cloud Solution Consultant role is critical to the overall success of the deal cycle for Salesforce opportunities; the Solution Consultant at Globant Commerce Studio has a mix of Business, Commercial, and technology expertise, and consults with clients to understand their business challenges in digital, and guides them to possible solutions that we can implement to solve the problem statement.

1. **Deal & Commercial Management**
- Coordinate briefing with the Sales lead to understand the deal opportunity.
- Allocate the appropriate resources required to work on the deal.
- Review and manage the Jira Solution Consulting board to effectively manage workload.
- Create a Solution Consulting plan with all of the steps required to move to a decision
- Creation of a Solution Consulting Strategy as a response to the customer
- RFP documentation review and management.
- Lead, direct, and coordinate the team to deliver all the relevant deliverables for the deal
- Lead, direct, and coordinate the team to shape solution options.
- Review and interrogate estimates and project plans created by the team
- Creation of project plans* (If the person has a project management background)
- Create a team profile in relation to the estimates and project plan.
- Devise commercial options to present to the customer with relevant internal approvals..
- Shape the narrative and story to play back to the customer.
- Create the presentation/proposal to share with the customer.
- Work with the Sales team to understand any feedback from the proposal and ideate on ways to ensure the deal is closed.
- Responsible for writing the solution in the SOW document, working closely with the Sales Director who is ultimately accountable.
- Responsible for detailing the solution as part of the Sales to Delivery handover.
- Partake in retrospectives and ensure learnings are documented and will inform future deals.

2. **Digital Solution Advisor**
- Interact with the customer and research to understand the customer's pain points and challenges.
- Input information into the central repository so anyone who touches the account understands the background.
- Challenge the customer regarding what they are looking to achieve and design/implement (where appropriate)
- Keep up to date with the digital landscape and key technologies including but not limited to Salesforce Marketing Cloud.
- Evaluate which technologies may be most appropriate to present/share with the customer.
- Keep on top of industry trends and topics.
- Provide thought leadership for customer and prospect presentations
- Provide Digital Strategy that demonstrates experience improvements, business growth and technology innovation.

**Qualifications**:
Hard/Technical Skills
- Highly organised
- Business Strategy
- Campaign Management: Create, manage, and optimize marketing campaigns within Salesforce Marketing Cloud to drive engagement, conversions, and ROI.
- Data Management: Ensure data quality and integrity by setting up data extensions, synchronization, and segmentation within Salesforce Marketing Cloud.
- Marketing Automation: Develop and automate customer journeys, drip campaigns, and lead nurturing programs to improve customer engagement and retention.
- High level understanding of solution architecture

Soft Skills
- Emotional intelligence
- Strong written and verbal communication skills
- Effective time management skills
- Strong interpersonal skills
- Ability to collaborate with all departments and functions across the organisation
- Strong negotiation and persuasion skills
- Strong active listening skills
- Strong problem-solving skills
- Quick learner and ability to absorb information

Additional Information

✔Remote Work Opportunities with ultra-flexible working culture

✔Semi-Annual Performance Review, 360 Feedback, and Individual Growth Roadmap

✔Multiple learning opportunities and Professional Certification Programs

✔Working as a part of a Global team in a Multicultural Environment

✔Unlimited Paid Annual Leave (after first 12 months of employment)

✔Gifted Birthday Leave

✔Rewarding Compensation Package

**Dare to be different

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