Analyst, Group Investigations

5 months ago

Sydney, Australia Westpac Group Full time

Sydney location
- Permanent, full time
- Hybrid working environment

**How will I help?**

The Westpac Group has been proudly advancing Australia for two centuries. Our success is built upon both our heritage and our ability to evolve. We’re setting ourselves up to be Australia’s No.1 Bank and we have an exciting change agenda ahead.

The Group Investigations (GI) team provides investigative and intelligence services to business units across the Westpac Group. This includes the investigation of internal (staff malpractice) and serious misconduct incidents inclusive of all Whistleblower investigations and provision of thematic fraud and conduct themes arising from all investigations across the Group.

Some of your responsibilities will include:

- Perform intel assessments over non investigative files for links to wider fraud trends and escalate for investigation where appropriate
- Provide support to investigation teams in the analysis of bank records and documents for the purpose of evidence gathering and to identify serious misconduct patterns
- Ensure that files identified for recovery opportunity are recorded and external debt collector is engaged to ensure maximum recovery opportunities are met
- Identify weaknesses in process and procedures within banking products and systems
- Escalate Data Breach Notifications (DBN) to the Risk & Compliance Senior Manager GII&I for appropriate uploading into JUNO
- Sort and process recovery cheques received and electronic receipts received into office accounts. Balance recoveries against investigation files and ensure they are entered on the auditable recoveries register
- Ensure that customer refunds are processed in accordance with write off guidelines and service levels
- Reconciliation of the office and suspense accounts used in GI to receive recoveries and restitution granted by the Courts

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is of creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Knowledge of the fraud write off process including use of the Spider system
- Microsoft Office proficient (Excel and Word)
- Demonstrated ability to build and maintain key stakeholder relationships
- Strong organisational, problem solving and communication skills
- Exposure within a financial services, fraud or operational risk environment
- Experience in the Investigations/Intelligence field is highly regarded
- Knowledge of analytical tools for example SAS, Python, Power BI, Tableau, R, SQL or similar is desirable

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the APPLY or APPLY NOW button.

Do you need reasonable adjustments during the recruitment process?

  • Analyst, Group Investigations

    5 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Analyst, Group Investigations - Sydney location - Permanent, full time - Hybrid working environment **How will I help?** The Westpac Group has been proudly advancing Australia for two centuries. Our success is built upon both our heritage and our ability to evolve. We're setting ourselves up to be Australia's No.1 Bank and we have an exciting change agenda...

  • Investigations Analyst

    5 months ago

    Sydney, Australia The Star Entertainment Group Full time

    At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...

  • Investigation and Payments Analyst

    5 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Investigation and Payments Analyst Investigations and Payments Analyst - Support desk (taking calls) - Payments Service Utility - 2 positions available - 1 permanent position and 1 12-month secondment position. **Building Tomorrows Bank Today!** The Payments Service Utility (PSU) is part of Technology and incorporates all of the group's payments-related...

  • Investigation and Payments Analyst

    5 months ago

    Sydney, Australia Commonwealth Bank Full time

    Investigations and Payments Analyst - Support desk (taking calls) - Payments Service Utility - 2 positions available - 1 permanent position and 1 12-month secondment position. _ **Building Tomorrows Bank Today!** The Payments Service Utility (PSU) is part of Technology and incorporates all of the group’s payments-related technology, service management,...

  • Senior Manager, Group Investigations

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly experienced Senior Manager to join our Group Investigations team at Westpac Group. As a Senior Manager, you will play a critical role in ensuring that investigations are conducted in a consistent, safe, respectful, and considered manner.Key ResponsibilitiesLead investigations and provide guidance to a team of...

  • Senior Manager, Group Investigations

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly experienced Senior Manager to join our Group Investigations team at Westpac Group. As a Senior Manager, you will play a critical role in ensuring that investigations are conducted in a consistent, safe, respectful, and considered manner.Key ResponsibilitiesLead investigations and provide guidance to a team of...

  • Senior Manager, Group Investigations

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager to join our Group Investigations team at Westpac Group. As a Senior Manager, you will be responsible for leading investigations and providing guidance to a team of investigation specialists. You will also be responsible for ensuring that investigations are undertaken in a...

  • Senior Manager, Group Investigations

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled Senior Manager to join our Group Investigations team at Westpac Group. As a Senior Manager, you will play a critical role in ensuring that investigations are conducted in a consistent, safe, respectful, and considered manner.Key ResponsibilitiesLead investigations and provide guidance to a team of investigation...

  • Senior Manager, Group Investigations

    4 weeks ago

    Sydney, Australia Westpac Group Full time

    Permanent role  Sydney or Melbourne based – hybrid working   Excellent opportunity to join Westpac’s Group Investigations team How will I help?  The Group Investigations (GI) team provide investigative services to business units across the Westpac Group. This includes the investigation of serious misconduct and Whistleblower investigations. GI...

  • Senior Manager, Group Investigations Lead

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled Senior Manager to lead our Group Investigations team. As a key member of our organization, you will be responsible for ensuring that investigations are conducted in a consistent, safe, respectful, and considered manner.Key ResponsibilitiesLead investigations and provide guidance to a team of investigation...

  • Operations Manager Investigations

    3 months ago

    Sydney, Australia Procare Group Full time

    Operational responsibilities & KPIs remunerated through salary & incentives - Internal career progression | Ongoing support from National management team - Purchased leave | Novated lease | Paid parental leave Procare’s Investigations practice is currently seeking an experienced **Operations Manager** to join our growing New South Wales team, based at...

  • Central Investigations Analyst

    5 months ago

    Sydney, Australia Meta Full time

    **Central Investigations Analyst Responsibilities**: - Investigate complex cases and identify sources of abuse while also conducting deep analysis of how abuse manifests on Meta platforms - Proactively surface fraud and abuse and partner with relevant teams on enforcement, potential legal action, and referrals - Summarize findings, generate reports, and...

  • Central Investigations Analyst

    5 months ago

    Sydney, Australia Meta Full time

    **Central Investigations Analyst Responsibilities**: - Develop an understanding of safety issues and how they impact Facebook, Instagram, and our communities - Investigate complex cases and conduct deep analysis of potential threats that can manifest on Meta’s platforms - Identify sources of abusive behaviour, quickly and accurately assessing the...

  • Financial Crimes Investigation Analyst

    1 month ago

    Sydney, Australia Cuscal Full time

    **Job Description** Our client’s success is our success. And you make it happen** Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open...

  • Payment Surveillance

    5 months ago

    Sydney, Australia Australian Payments Plus Full time

    **The Game Changers**: At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First...

  • Aps 5 Investigator

    5 months ago

    Sydney, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation An opportunity exists for an APS5 Intelligence Analyst and APS5 Intelligence Analyst. As a member of the Integrity Operations section, you will use leadership skills to engage with stakeholders and conduct intelligence gathering and data analytical capabilities to detect suspected non-compliance...

  • Financial Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    Financial Analyst OpportunityWe are seeking a highly skilled Financial Analyst to join our team at Woolworths Group. As a Financial Analyst, you will be responsible for reviewing and investigating business unit P&L and associated balance sheet accounts, performing reconciliations, and ensuring financial controls are in place.Key ResponsibilitiesReview and...

  • Financial Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Financial Analyst Opportunity at Suncorp GroupWe are seeking a highly motivated and detail-oriented Financial Analyst to join our Finance and Advice teams at Suncorp Group. As a key member of our team, you will play a crucial role in supporting the delivery of finance month end processes, reporting, forecasting, and budgeting activities across Group Expense...

  • Financial Crimes Investigation Analyst

    1 month ago

    Sydney, Australia Cuscal Full time

    Job DescriptionOur client’s success is our success. And you make it happen  Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking....

  • Financial Crimes Investigation Analyst

    1 month ago

    Sydney, Australia Cuscal Limited Full time

    Job DescriptionOur client’s success is our success. And you make it happen  Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking....