Workforce Rostering Officer

2 weeks ago

Adelaide, Australia AnglicareSA Full time

Full-time, permanent opportunity
- Based at Hindmarsh
- 8 week rotational shifts
- This is your chance to showcase your rostering expertise
- Join a supportive high performing team of rostering gurus who schedule services for older people in the community

**What we offer**:

- ** Flexible work arrangements**:Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*
- ** Competitive salary packaging**:Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays.
- ** Paid parental leave**: Get the support you need to start or grow your family, with superannuation contributions included.
- ** Career development**: Grow your skills and progress your career with genuine opportunities across the organisation.
- ** Discounted benefits**: Enjoy savings on motor vehicles, gym memberships, health insurance and more
- ** Employee Assistance Program**: Get confidential support for you and your family

**Who are we looking for?**:
This is a truly exciting time to be joining our Community Aged Care team, as we are experiencing significant service growth We are looking for a rostering champion who thrives working in a bustling team environment, but can also power on solo. You will get a kick from juggling tasks and working to ever competing deadlines. You will provide efficient service delivery by rostering direct care services in a way that is timely and responsive to the needs of our customers. This is a truley rewarding role where you respond to real time rostering needs while liasing with customers and hearing the impact you have made in their day.

If you’re looking for a rewarding role and to utilise your previous rostering skills and experience in a dynamic team environment then we have a great role for you

**What can you expect to be doing?**:

- Edit and maintain an optimised roster that is responsive to both forecast and reactive rostering needs, whilst matching the customer needs to staff abilities.
- Provide a solution focused approach to rostering, reactive and proactive rostering requirements.
- Demonstrate exceptional interpersonal communication skills with a customer focused approach to all customer interactions.
- Work autonomously and collaboratively with team members and customers to schedule services that meet customer needs and preferences
- Create, edit and maintain rosters for a team of direct care staff in accordance with individual contracts and Enterprise Agreement requirements.
- Communicate promptly and effectively with Care staff, Coordinators and Nurses regarding changes to services
- Coordinate cover for all shift vacancies due to planned or unplanned leave
- Manage and maintain rostering systems to improve customer service and deliver best practice care and services
- Timesheet management
- Manage a busy enquiry inbox

**What do you need to bring?**:

- Significant rostering experience preferably within the aged care/community services sector (essential).
- High level communication skills that provide a responsive and respectful customer and/or team member experience.
- Excellent organisational skills and ability to prioritise workloads and work effectively under pressure.
- Demonstrate in depth knowledge of, and capability to inform, best practice business processes relating to rostering and workforce optimisation.
- Confident navigating rostering systems and software.
- Demonstrated ability effectively communicate with and relate to a diverse range of people.
- Possess drive, initiative and the ability to positively adjust to tasks with changing requirements and situations.

**Who is AnglicareSA?**:
As one of SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our 2000 employees, and 300+ volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.

We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.

**How to Apply**:

- We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan._
- AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women._

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