Field Service Manager

6 days ago

Melbourne, Australia Adecco Full time

Senior Leadership Role
- Amazing Location
- Corporate Discounts

Reporting to the Head of Service Operations the Field Service Manager will be at the helm of their dynamic Field Service Management department. Your role is pivotal in ensuring a top-notch customer and merchant experience through effective management of service providers and operations support.

Based in Preston, the Field Service Manager will be driven and professional, they will be able to influence culture, have strong change management skills, be able to manage service programs with ease, and collaborate with internal and external stakeholders to achieve budgets and objectives.

**Client Details**

Adecco is thrilled to be exclusively partnering with a global fintech leader, who are proud of their innovative journey in shaping the future of commerce worldwide With over 30 years of experience and a team of over 7,500 experts, they are at the forefront of the fintech market, driving seamless and secure payment solutions.

**Description**

The Field Service Manager oversees teams and interactions, establishes strong relationships, implements performance indicators with service providers, ensures a transformative customer experience, manages contracts, forecasts and improves service provider performance, reviews demand plans, delivers budget targets, and develops strategies to enhance customer experience and efficiency. Key responsibilities include:

- Lead the Field Service Team, Operations, and Service Providers.
- Foster strong relationships with internal and external stakeholders.
- Establish and monitor Key Performance Indicators for enhanced field force performance.
- Drive transformative customer experiences with a focus on efficiency and excellence.
- Oversee Service Provider contracts, ensuring compliance and delivering on budget targets.
- Develop and implement strategic plans to improve customer experience and efficiency.
- Conduct regular governance meetings and operational forums.

**Profile**

To be considered for this role you will have:

- Full working rights in Australia (unrestricted).
- Previous 3rd Party Vendor Management experience in a technical environment.
- In-depth understanding of delivering exceptional customer experiences.
- An understanding and ability to manage Field Service staff.
- Proven experience in contract management and financial metrics.
- Change Management/Project Management experience (Six Sigma, Prince II).
- Business leadership skills with strong interpersonal and relationship-building abilities.
- A background in telecommunications/technology (highly desirable).

**Job Offer**

**What's on offer**

The successful applicant can look forward to a competitive salary offering of $150,000 + super when jumping into this mid to senior-level leadership opportunity with a global leader In addition, you can enjoy a range of benefits such as flexible hybrid working, corporate discounts, flu vaccinations, social club events, birthday leave, comprehensive training, salary continuance, life insurance, paid parental leave for primary caregivers, learning opportunities, and support for career progression.

**How to apply**

JN -022024-477_170685040419039

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