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Field Engineer 2

3 months ago

Melbourne, Victoria, Australia Fish Field Inc Full time

What success looks like in this role:The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.Responsibilities and Accountabilities:

  • Provide On-site support to various clients.
  • Provide support for hardware such as laptops, desktops, and monitors.
  • Install and maintain PCs along with associated accessories and peripherals.
  • Perform installs, moves, adds, and changes as required.
  • Test and certify PCs.
  • Provide follow-up on problems, escalations, and requests.
  • Maintain a high degree of professionalism.
  • Ensure customer satisfaction throughout all transactions.
  • Ensure incident and request tickets are updated according to the ticketing system.
  • Provide on-call support.
  • Some travel

What success looks like in this role:The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.Responsibilities and Accountabilities:

  • Provide On-site support to various clients.
  • Provide support for hardware such as laptops, desktops, and monitors.
  • Install and maintain PCs along with associated accessories and peripherals.
  • Perform installs, moves, adds, and changes as required.
  • Test and certify PCs.
  • Provide follow-up on problems, escalations, and requests.
  • Maintain a high degree of professionalism.
  • Ensure customer satisfaction throughout all transactions.
  • Ensure incident and request tickets are updated according to the ticketing system.
  • Provide on-call support.
  • Some travel
You will be successful in this role if you have:
  • NV1 Security Clearance is required.
  • Must be an Australian Citizen
  • NV1 Security Clearance is required for this role.
  • Achieves and/or exceeds contracted customers' Service Level Agreements (SLAs), defined customer satisfaction ratings, and quarterly KPI goals
  • Understanding of hardware and software support services
  • Time management
  • Motivated and enthusiastic
  • Experience in the delivery of IT support services with specified KPI's
  • Effective verbal and written communication skills
  • Strong focus on providing customer service, with great verbal and written communication skills
  • Problem-solving abilities and an analytical mindset.
  • A keen interest in developing a career in IT.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' .

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