Field Services Manager

6 months ago

Melbourne, Australia NOKIA Full time

**Join us in creating the technology that helps the world act together**

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

**The team you'll be part of**

The Nokia field services team based out of Melbourne, Victoria. Responsible for managing the day to day operations of the team, engaging with regional subcontractors and local customer representatives. Providing 24/7 maintenance on Nokia customer network infrustructure.

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

**What you will learn and contribute to**
- Accountable for executing operational delivery for Field Services within the Network Operations and Projects delivery scope.
- Main responsibility to ensure operational continuity and smooth execution by implementing proactive delivery management practices.
- Ensures services delivery management based on the Nokia Operations Model, PMI principles and in full alignment with Nokia MoO and applicable BL guidelines.
- Line Management of all field resources, Ensuring OHS and readiness for projects across different business units.
- Operational management and governance of Nokia Subcontractor field services activities

Are you passionate about solving problems?
As part of our team, you will:

- Manage a team of dynamic and driven field and support staff
- provide 24/7 support to field staff deployed across the network
- Work with key stakholders to maintain network performance
- Ensure the ongoing safety and wellbeing of all staff in alignment with Nokia policy

Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

**Your skills and experience**

You have:

- 10 years experience managing teams in a reactive maintenance environment
- 15 years technical experience operating, building or maintaining mobile network infrustructure
- Technical qualifications in alignment with mobile telecommunications infrustructure

It would be nice if you also had:

- Engineering qualification
- Customer and Stakeholder management experience

**What we offer**

Based in Melbourne, this role will have the ability to work from office and home locations. Travel also required into metro areas for meetings with teams, customers and also regional travel for subcontractor meetings

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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