Team Manager, Technical Claims

3 weeks ago

North Sydney, Australia MLC Life Insurance Full time

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.

We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that’s a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

**The Role**

As we continue to strengthen our Claims function, we are establishing a new Technical Claims function to provide in-depth technical expertise. The Technical Claims function will manage complex claims across Income Protection and Long-Term Claims providing deep expertise to some of the most challenging claims.

A key member of this new team is the role Team Manager, Technical Claims, ideally based in Melbourne or Sydney.

In this role your focus will be to lead a team of claims professionals to manage a portfolio of complex claims. These claims require further clarification and/or investigations due to conflicts in claims duration factors, inconsistencies or inaccuracies in evidence requiring an in-depth review and case management process.

Your responsibilities will also include:

- Oversight of all active Individual IP claims over 24 months in duration.
- Develop and implement an effective operating rhythm with the case management teams to identify, take ownership of, and manage the complex claim portfolio.
- Mange the lifecycle of claims from transition from early claims (0-24 months).
- Work with team of claims professionals to provide sound technical outcomes in the assessment of complex claims, explaining complex decisions with documented logical and clear rationales.
- Achieve SLAs through thorough planning and forecasting volumes and demand and identify efficiencies.
- Coach and mentor the team by role modelling and championing new initiatives that contribute to strategic outcomes.
- Collaborate with Product, Pricing and Administration functions by sharing insights and information that result in improvements to products, processes and services.

**About you**
- Minimum 15 years’ experience as a Life Insurance Specialist with at least 5 years Leadership experience or and/or Experience working in a Legal Practice.
- Extensive understanding of Life Insurance Industry and of Life Insurance Claims Regulations and Obligations.
- Demonstrated technical claims expertise in Life Insurance understanding relevant policy and legal tests.
- Qualifications in Life Insurance Cert IV (Claims or Underwriting) (desirable
- Experience working in a highly collaborative environment (desirable)
- Medical Terminology certificate and/or similar medical qualification (desirable)
- Tertiary qualification in relevant field or Legal qualification.

Bringing our best to life - why join us?
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.


**Primary Location**: AU-NSW-North Sydney

**Work Locations**: Level 5, 177 Pacific Hwy Level 5 177 Pacific Hwy North Sydney 2060

**Job**: Customer

**Organization**: MLC Limited

**Schedule**: Permanent

**Employee Status**: Group Level 4

Full-time

:
**Job Posting**: 09-May-2024, 12:45:19 AM

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