Technical Claims Specialist

2 weeks ago

Sydney, Australia Guild Group Holdings Ltd Full time

Technical Claims Specialist

**Technical Claims Specialist**

**Job Number**:
493444

**Work type**:
Full Time Permanent

**Location**:
Sydney (CBD), Newcastle, Brisbane, Adelaide, Melbourne (CBD)

**Categories**:
Claims
- **Location**:Any major capital city where we have an office (Melb/Syd/Bris/Adel/Newcastle)
- **Term**:Full time, permanent opportunity

**Who are we...**

For 60 years Guild Insurance has been providing innovative and progressive professional indemnity, business, and personal lines insurance solutions. We are Australian owned with offices nationally, so our customers benefit from our local knowledge and presence.As we near our seventh decade, we continue to innovate and challenge the way we do things and as such, there has never been a better time to join us.

In fact, we are putting our money where our mouth is and are embarking on ways of working program that will empower you to work in a way that is contemporary and enabling

**The Role...**

Reporting to the Property Claims Team Leader, the **Technical Claims Specialist** will be responsible for delivering best practice claims management for complex claims and provide technical coaching and support to the claims team in line with strategic and operational objectives of the business.

In the role you will be proactively managing a complex Commercial Property claims portfolio (including small to large losses) end to end, using, and continuing to build on your technical expertise in Industrial Special Risks (ISR) Policy, Commercial Property Owner and Business Insurance.

Other duties may include, maintaining accurate and timely reserves for customers in line with our claims guidelines and, as a support for others in the team, approving reserve increases and payments as required and assisting with and responding to IDR requests.

It is essential that you can establish, build and maintain effective stakeholder relationships including but not limited to our clients, brokers, panel service providers and other team members. You will need to possess and clearly demonstrate excellent verbal and written communication skills, a high attention to detail and the ability to analyse and distil complex information from multiple sources to inform your decisions. A strong 'customer first' focus is essential for the success of this role.

**The required experience we are looking for...**
- Experienced in managing complex commercial property claims
- Experience coaching and mentoring other team members
- Ability to confidently handle complaints and denials
- Excellent knowledge of a broad range of claims, including Industrial Special Risks (ISR) Policy, Commercial Property Owner and Business Insurance, specifically in Business Interruption and complex claims
- Cert IV in General Insurance and/or Diploma of General Insurance (desirable)
- RG146 Tier 2 certification (desirable)

**What we offer...**

Guild Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect. We offer:

- Hybrid working
- Paid parental leave for eligible staff
- An extra day of paid leave in addition to your annual leave entitlements
- Enhanced long-service leave
- Staff discounts with leading retailers
- An innovative Employee Assistance Programme
- Wellbeing initiatives

Visit our website here to meet our people and learn more about our business, values, and benefits.

Note: External agency support is not required for this role

**Advertised**: 15 Mar 2024 AUS Eastern Daylight Time

**Applications close**: 14 Apr 2024 AUS Eastern Standard Time

Job ID 493444

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