Communications & Engagement Specialist

2 weeks ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0057633
**Location**:Parkville
**Role type**: Full-time; Continuing
**Department**:Student Information Team - Student and Scholarly Services
**Salary**:UOM 7 $102,338 - $110,780 p.a. plus 17% super
- Influence strategic initiatives and advocate for effective student communication.
- Amplify student voices through innovative communication strategies.
- Brilliant benefits and a flexible hybrid work environment

**About the Role**
Step into the role of Communications and Engagement Specialist within Student and Scholarly Services (SASS), where you'll drive content projects and campaigns to support strategic student initiatives such as student advising, mentoring, and co-curricular programs, with a focus on understanding student journeys and advocating for effective communication.

Reporting to the Team Leader, you'll collaborate with various stakeholder groups across SASS to achieve outstanding results for both the institution and its students. With your exceptional organisational, project management, and stakeholder management skills, you'll ensure that content projects and campaigns align seamlessly across channels. Responsible for curating promotional content across multiple platforms, you'll shape our narrative and foster meaningful engagement.

Your responsibilities will include:

- Leading the planning, development, and implementation of student-centric information projects and communication plans to support strategic initiatives such as student advising, mentoring, and co-curricular programs within Student and Scholarly Services
- Building and nurturing collaborative relationships with portfolio stakeholders, ensuring a positive rapport.
- Translating business goals and success metrics into student-centered communication outcomes
- Utilising student feedback, customer journey mapping, and data analysis to craft targeted, engaging, timely, and relevant student content and communication plans.

**Who we are looking for**
We're on the lookout for vibrant communication and engagement professionals adept at crafting strategies to engage diverse audiences. You will leverage various communication channels, especially digital media, and technologies, to captivate customers and stakeholders with exciting initiatives. Your talent for creative problem-solving and collaborative teamwork, coupled with strong relationship-building skills, is essential. With excellent organisational and time management abilities, you'll smoothly prioritise tasks for efficient delivery. Demonstrate your initiative, flexibility, and enthusiasm for taking on new challenges, and come join us in making a meaningful impact.

You will also have:

- Bachelor's degree or equivalent experience/training combination.
- Proven exceptional communication skills, adept at engaging diverse student, stakeholder, and client groups, internally and externally.
- Results-oriented with adaptive reasoning, sound judgment, and critical thinking skills. Proficiency in identifying trends, escalating issues as needed, and ensuring exceptional program/service delivery.

For further information regarding responsibilities and requirements please refer to the attached PD.
- To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check._

**Please note: Visa sponsorship is not available for this position**.** This role requires current valid work rights for Australia.

**Your new team - Student Information team - Student and Scholarly Services**
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

The Student Information team is a core cross-functional team within SASS responsible for designing and delivering integrated and tailored communications to applicants and more than 65,000 current students. The team comprises web specialists, designers, content writers, and CRM specialists to deliver student-centered communications that assist students to complete critical admin, engage in enrichment services, seek support, and thrive in their studies.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person bri

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