Case Manager

3 weeks ago

Parramatta, Australia Link Group Full time

**Overview**

With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager is the primary role to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the claiming process. The Case Manager ensures members / claimants receive accurate correspondence, claim documentation and payments are complete.

**Key Accountabilities and Main Responsibilities**
- Take ownership for handling member’s Death, TI, IP, PI or TPD or claims and communicate regularly and effectively throughout the life of the claim
- Minimise delays through effective workflow management and take all required action within agreed Fund service level agreements
- Create a positive experience by quickly establishing rapport with members and beneficiaries
- Proactively deliver and manage a claims portfolio in accordance with quality case management principles and operating standards.
- Taking ownership of the claim and ensuring regular and proactive follow-up and phone contact to drive outcomes
- Consistently deliver high quality work, including low errors and breaches, ensuring team and department results are delivered
- Listen carefully to members and beneficiaries and respond promptly providing correct information to their concerns and queries
- Effectively manage difficult conversations by actively listening, empathising, identifying the member or beneficiaries’ real needs and taking personal responsibility for resolving problems/issues
- Be an active team player and contribute to the achievement of shared team objectives and follow instructions from Specialists and/or Team Leader
- Ensure all work completed adheres to service and quality standards Develop a high level of claims knowledge to ensure best service the member or beneficiary
- Embrace and support change to provide superior customer service to fund members or beneficiaries
- Take personal action to develop capability through appropriate development including challenging on-the-job opportunities
- Contribute positively and collaboratively to the team’s overall objective to achieve an end-to-end life cycle for every claim that meets or exceeds the fund’s service expectations
- Provide superior customer service to members, trustees and all stakeholders by managing and processing requests within agreed timeframes and quality levels
- Ensure compliance with all legislative, financial, policy, procedural and quality requirements
- Provide efficient and effective query resolution by anticipating claimant needs and taking ownership for first call resolution to ensure an outstanding claims experience
- The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs

**Experience & Personal Attributes**
- Good understanding of relevant legislation and industry knowledge
- Strong communication skills (verbal and written)
- Ability to self-manage, prioritise work and handle multiple tasks
- Build effective relationships with team and key contacts
- Understand and empathise with members needs
- Take ownership to deliver member outcomes, in a fast, efficient and effective way
- Ability to effectively handle difficult conversations
- Accuracy and attention to detail
- Good investigation and problem-solving abilities
- Ability to prioritize and time manage multiple tasks to meet tight deadlines
- Possess a sound knowledge of technical and compliance issues, understanding the relevant policies and legislation
- Prior Group Life Experience desirable however not essential
- RG146 / ASFA qualifications desirable
- Tertiary qualifications or relevant experience in business, insurance, legal, financial planning or related (Desirable)

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused,

  • Case Management

    2 weeks ago

    Parramatta, Australia DFP Recruitment Services Full time

    **Job description**: - **Multiple Federal Government opportunities in Parramatta**: - ** APS6 - $60.26/hour + super**: - ** EL1 - $602.55/day + super**: - ** 12-month contract with possibility of extension**: - ** Hybrid remote work (WFH), 2 days weekly** Our Client is a Federal Government body that supports Australians and their families by valuing a...

  • Case Management

    5 days ago

    Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Multiple Federal Government opportunities in Parramatta: APS6 $60.26/hour + super:- EL1 - $602.55/day + super:- 12-month contract with possibility of extension: Hybrid remote work (WFH), 2 days weeklyOur Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to...

  • Case Manager

    5 days ago

    Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Strategy Policy and Commissioning- Location: Parramatta, NSW, AU, 2150- Req ID: 59232Case ManagerEngagement Support ProgramCVE Engagement and Support UnitLocation: Parramatta with flexible/hybrid optionsEmployment type - Ongoing Full-Time roleSalary - $101,947 pa - $112,849 pa, plus employer's contribution to superannuation and annual leave...

  • Case Manager

    2 weeks ago

    Parramatta, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Case Manager

    4 weeks ago

    Parramatta, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Case Manager

    3 hours ago

    Parramatta, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Case Manager

    5 days ago

    Parramatta, New South Wales, Australia Toll Group Full time

    Company DescriptionGlobal Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Case Manager

    4 weeks ago

    Parramatta, Australia Bolton Clarke Full time

    Full time perm role | Mon - Fri | WFH and Office - Competitive Salary + Super + KM reimbursement + $18,550 salary packaging - Be supported in your role by a welcoming and experienced team The Case Manager will have a wide knowledge and experience of aged care and community resources and be sensitive to multicultural/diversity issues thereby ensuring care...

  • Case Manager

    5 days ago

    Parramatta, New South Wales, Australia Australian Barnardos Recruitment Services Full time

    35-hour work weekSupport children to stay in their home in a safe, stable, and caring family environmentAssist in enhancing parenting skills and family well-beingAbout the RoleBarnardos is seeking a full-time permanent Case Manager for the Intensive Family Preservation Team located in Cranebrook, NSWThe Case Manager will be responsible for:Providing...

  • Case Manager

    4 weeks ago

    Parramatta, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee Provide delivery of claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. **Case Manager - Self Insurance** - **18 weeks paid parental leave - super included.**: - **Retail and Insurance Discounts from Day 1**: - **Hybrid...

  • Case Manager

    5 days ago

    Parramatta, New South Wales, Australia Uniting Full time

    This role is responsible for effective delivery and supervision of the high-quality care to youth who are at risk of homelessness. This includes case management assistance using a strengths-based approach, partnering with clients to effectively meet their individual needs and work towards independence where appropriate, coordinating key processes and...

  • Case Manager

    5 days ago

    Parramatta, New South Wales, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? Assist customers to live independently in their home, keeping them safe and connected to their community.We are looking for a permanent full time Case Manager to join our caring and dynamic office team in Newington. Just Better Care Case Managers perform an integral role in...

  • Case Manager

    4 weeks ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Provide delivery of claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Case Manager - Self Insurance - 18 weeks paid parental leave - super included. - Retail and Insurance Discounts from Day 1 - Hybrid positions available in...

  • Case Manager

    2 weeks ago

    Parramatta, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Case Manager

    2 months ago

    Parramatta, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Case Manager

    3 hours ago

    Parramatta, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Case Manager

    2 months ago

    Parramatta, Australia Be Recruitment Full time

    Tertiarty qualifications in Social Work, Community, Psychology or Counsellingi4-5 days per weekLocated in Sydney's Southwest Located in Southwest Sydney, this role involves providing comprehensive, trauma-informed support to women housed in safe accommodation. The position includes intensive daily therapeutic support focusing on life and parenting skills to...

  • Case Manager

    2 months ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee The Opportunity - Make a difference supporting people through a challenging process - Competitive salary + bonus + benefits on offer including hybrid working - Permanent Opportunity Role Summary This is an exciting opportunity for people to join us at QBE during a growth phase in our NSW workers...

  • El1 Case Management

    5 days ago

    Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Multiple Federal Government opportunities in Parramatta: EL1 $602.55/day + super:- 12-month contract with possibility of extension: Hybrid remote work (WFH), 2 days weeklyThe EL1 Case Management is an important team leadership position and will have delegated authority and responsibility to resolve issues and risks across wide-ranging...

  • Case Manager

    4 days ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee The OpportunityMake a positive difference supporting our customers -Competitive salary + bonus + benefits on offer including flexible work arrangements (including work from home three days per week and flexible start/finish times) -Permanent role with career development prospects Your new...